Hotel berhampiran The Merchant＇s House, Marlborough

Excellent. Location to m4 is great for working on the road or for leisure purposes. Very clean and exceptionally efficient with turn around. Check in quick. Staff very welcoming and friendly. Breakfast options for room service are one of the best I've had, better than some 4/5 stars! IHG are setting the standard for value, service and overall performance very high and my go to hotel group at the moment. IHG being Holiday Inn, Hilton and Roko to name a few.

The hotel is conveniently located just off the M4 in Swindon. We used it as a stop off while driving dueing the night. The hotel itself was very festively decorated with lots of Christmas decorations, which was great, ot felt very warm and welcoming. The 24 hour reception desk was one of the reasons we chose the hotel as we were arriving at midnight and the staff memver who checked us in was very professional and welcoming. The car park only had a few spaces left which worried us but we did get a space. The staff were very friendly and helpful. However, there was no heating in our room. There is no central heating so they have put in A/C/heater units on the walls. Our seemed to be broken as it blew out cold air for 30 minutes before we decided to turn it off. We had been travelling for 26 hours at that point and it was gone midnight so I didn't want to go back to the reception desk and risk having to change rooms when we were already so tired. So we layered up and went to bed with jumpers & socks. I asked for a portable heater the next morning at breakfast and they put one in within 5 minutes so that getting ready in the morning wasn't so cold. I was very impressed with the responsiveness of the team. There is no heating in the bathroom either. It was a shame because everything else about the hotel was fine. The breakfast was good too. Perfect for a 1 night stop-over. However, I wouldn't recommend it for winter.

Overall its worth the price. Only one downside, which the bathroom was a bit outdated with poor shower pressure. And we chose this hotel at the first place only because of the air conditioner, and it functioned well. There was a big carpark outside the hotel and staff members were friendly.

A very nice hotel. The room was warm and tidy. The restaurant was good with many food to choose. Easy to find the hotel.

We stayed here for a weekend break. The initial greeting from Ash on arrival was lovely - warm and friendly. We had room 3 which is a small double with en suite. It is well furnished with 2 chairs and a reasonable view across a grassy open bank. The room was well decorated and furnished. Good quality tea/coffee in the room. The rooms are situated away from the main building so nice and quiet, apart from other guests. The full English breakfast was gorgeous - well cooked and a great start to the day. Great coffee too. Small downside - no cereal/fruit/yogurt options, although granola or krispies were available on request. Although we didn't eat in, I think it would have been a great experience. I did have a pudding on arrival on the first night - rhubarb and custard. Don't be fooled by the name. It was a confection of mousse, hidden in a glazed shell and beautifully decorated with Italian meringue. It was glorious! At night the skies around are very dark with little light pollution so beautiful views of the stars and the milky way. Service was a little slow at times but Ash works long hours and is always willing to help. Would definitely stay again.

A return visit, Lovely to be recognised by some staff, who gave us a very warm welcome. The Hotel is clean, the staff friendly as well as professional. Food is plentiful, tasty and very well presented. Very much enjoy our time here, and really hope we can return later in the year. Thank you to Karolina, all the arrangements you put in place went according to plan. Thank you kusum, lovely welcome when we got to our meeting room. Thank you to Pradeep, Mackenzie and the young lady who served us in 14 Twelve. Great chefs. Producing tasty food, hot and beautiful presented. Huge Thank you to Chloe, this young lady went above and beyond, just very attentive, and looked after us extremely well.

Stayed at the hotel on and off for a long time the staff there are very… helpful on your day to day needs no job too small many thanks …..