Hotel berhampiran Sugarloaf Mountain, Marquette Township

Let me start with the amazing staff on check in Ben greeted us with the best attitude and cheerful comfort of a friend thru our 2 week stay working we were greeted and made to feel at home by everyone of the staff this includes Lauren,Haley,Jacob,and Julie the hotel is kept clean inside and out and offers a private hot tub for adults only that was so relaxing after a long 10 hour day then on top of all of this the housekeeping staff that took care of our room Amy&Robert not only went above and beyond for us I had left them a note before I left out for work and they left me an amazing little message that made me smile for days now back to Ben he was so helpful and cheerful we totally appreciated him and all of the staff!!!! Wish we could go e them 100 stars instead of 5

Stayed here for a night in July - we travelled as a family of four, with two young children. We attempted to book this hotel two days prior using our points (we have diamond status) and were told that it was not possible, as there were no more rooms available to be booked on points - even though there were plenty of rooms on the website available at a cash rate. Tried again the next day, and was given the same speech. Finally on the third day we were able to book a room at the last minute (we were about to power through the drive and carry on to Sault ste Marie). I don’t recall who I spoke with through this process but the fact it took so many calls started our stay off on the wrong foot. The front desk staff also seemed impatient and frankly, curt, with us as we checked in. We got a king room with pullout - room was clean and comfy, no issues there. We did use the pool - large pool and hot tub and the seating area was very large and nice. The pool itself is showing significant wear - significant cracked tile and missing grout along the inside edges. Otherwise fine - it allowed our kids to burn off some energy. Did not use the on-site restaurant so cannot comment. Hotel is located right off the main highway - next door to a Wendy’s and plenty of other options for dining in the area. Unfortunately the customer service killed the experience for me and I will likely not return here in the future. This seems to have been the experience for some recent guests as well based on reviews. Shame as it’s a nice property.