Hotel berhampiran Entrance to Bahia Palace, Marrakech

We're part of a tour group and got the worst rooms I suppose. A few of us got rooms with poor or faulty air-conditioning. Made complaints . 1 room checked out as hotel refuses an upgrade even tho the guest wanted v to pay for it. My room after an hour of ,v they brought in a fan which made it even hotter. Finally someone came in to check and confirmed the air con was faulty. So we moved to another room with no offer of help to assist with our luggages. Then the new room mini bar was out of order! By v then we were too tired to bother. When we asked for ice, it came quick which was appreciated. We asked for extra water and housekeeping sent it asap. 2 other rooms also had to change due to aircom. Also the beds were so thin I could feel the spring while sleeping. Was not a comfy sleep. Hotels needs to refurb.

Great location. But the hotel is not 5 star, the front lobby was fancy but the rest is not well maintained with my room having a broken door handle to the bathroom and the balcony. The telephones didn't work either. The shower water pressure came and went, and the temperature was going hot and cold. The statement of three restaurants is bold with only one being in operation when I was there, one was closed and the last didn't exist. I bought lunch from the restaurant one day and it cost £30!! for lamb skewers, French fries and chocolate mouse, which were poor quality and very disappointing.

All staff are very kindly. We booked the room as half board, dinner menu and breakfast are very very local special and tasty. Only we have a problem for the internet connection. We can’t connect with online from any rooms and have to move to the lobby….I would like to visit there again very soon

C’est la deuxième fois et je suis très contente , Je suis une personne terriblement maniaque Et dans cette hôtel j’étais très satisfaite de tout les services De l’arrivée aux départs . Si il y’a quelque chose à dire !!! Pour moi il serait la distinction de qualité supérieure.

Dirty cutlery, noisy location and poor service…. First problem, I was staying on the four floor, which was an issue as one lift was out of action and the other two lifts are unbelievably slow. The room was dark and even with the lights on difficult to see anything without the use of a torch. Thankfully my room was facing the pool as many colleagues who also had been staying complained of noise through the night from the road, obviously in rooms that had been facing the road. I still had an 8am wake up from the building site next door though. I only had breakfast at the hotel - but found the cutlery dirty and some cutlery had some sticky residue on them. Food was ok but far from the standard I had found in some of the local restaurants. At checkout I had a problem with the laundry bill, I was offered only a 5% discount on the laundry. I ended up paying in full after being threatened by the police for taking a photo of the invoice. Once in my taxi, back to the airport the taxi driver said there is always a problem with the hotel at checkout….clearly not an isolated case. The hotel did have some old charm but very much tainted by poor service, dirty cutlery and a noisy location. Avoid.

the hotel was super nice, beautiful hotel especially price/ quality. We spent a long weekend for my birthday. The staff was super nice and friendly. It was probably the best breakfast buffet I ever had. the pool was amazing. We had a room on with a view on the pool. The room was ok. Overall it was a very nice stay at Movenpick Marrakech. The hotel is located in Hivernage, to walk to the medina is approximately max 30 min. by taxi 5 min.

酒店位於較為市中心的位置，出行方便周圍設施也齊全，但是當我入住的時候，發生了一件很詭異的事情，酒店給了我三樓的房間，當我電梯抵達三樓，發現三樓很多房間在裝修，工人進進出出很雜亂的感覺，我以為可能就幾個房間在改造也沒在意，當我繼續前進去我自己房間的途中，竟然發現還有一段在用衝擊鑽打地麪，聲音巨大灰塵瀰漫，我當即掉頭回到酒店前台要求更換房間並安靜的環境，酒店猶豫了一下給了我一間四樓的房間，但是當我抵達四樓後進入房間，衝擊鑽的聲音依然巨大，根本沒有辦法舒適休息，萬般無奈之下衹能聯繫了攜程客服，最終客服和酒店溝通並給我換到了五樓的靠另一側的房間非常安靜，並給了我意料之外的補償券，感謝攜程客服給力！ 寫這段點評主要想吐槽一下，作為一家五星國際連鎖酒店，接待客人期間，酒店在搞裝修，並把客人安排在裝修層的房間內，簡直匪夷所思！

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

فندق صول وزيس مراكش احسن استقبال و احسن انشطة يومية منشطين في المستوى والمطعم يحتوي على جميع المأكولات والمشروبات المغربية والعالمية سررنا بتواجد في هذا الفندق الرائع فيه كل ما تحتاجه، فيه انشطة يومية في المسبح وخارج المسبح مثل كرة الطاولة والمضرب و غيرها من الانشطة و سهرات ليلية وترفيهية وعروض مسرحية هدا الفندق كامل وشامل