Be Live Experience Marrakech Palmeraie - All Inclusive

This is a great hotel to stay at. The rooms and facilities are very clean and the staff are extremely friendly and attentive. I loved staying here and will definitely be returning. The staff Smiley and Pitcho made it a really fun place to be. There was a variety of traditional and international food to choose from. The hotel is away from the Medina but there is everything you need here and a regular shuttle service to and from the Medina.

My partner and I arrived at the hotel on Monday 28th October 2024. We had good first impressions of the hotel. From the first moment we walked in, it looked clean and tidy and the staff seemed friendly. We were booked in for 5 nights with the thought of it being a fantastic holiday in which we were going to relax and enjoy our time away. However, the food in the restaurant was not what we expected. As British people, we enjoy our carbohydrates and during the dinner time buffet there was no option of fries or chips. There were the same saute potatoes in the main buffet for the whole 5 nights we were there and they did not look fresh as not many people were opting for them. It was all an average hotel holiday until 1st November. My partner joined in the 3pm water polo game. There were a lot of people playing the game and seemed to really enjoy it. They were playing it for an hour and they only stopped the game because a lot of the players wanted to exit the pool but when the animation team were questioned as to why they were playing for so long, the response was "they play until they are too tired to continue". Surely, that is no way to tire out paying customers who should be relaxing and enjoying their holiday? My partner came out of the pool in a lot of pain and agony with a bruised foot. He could not stand or put pressure on it. He explained that he hit it on the missing tiles on the swimming pool floor. He hobbled back to the room to shower and get changed into evening wear and found that he could not put pressure onto the foot. That night, he didn't sleep all night and was up because his foot was swelling and he was in agony. The following morning, I went to Reception and complained about the situation and how painful my partners' toe was. I showed them the photos of the many missing tiles on the swimming pool floor and they said there was nothing they could do. I then asked to speak to the manager and the gentleman on Reception said there was no manager in the hotel until 10am and therefore we decided to go back to Reception for 10am to meet the manager and explain the situation. Meanwhile, my partner can hardly put pressure on his foot and no wheelchair was offered. We then went back at 10am to be greeted with a woman on Reception who then explained that a manager is not at the hotel until 2pm. By this time, my partners' foot is getting worse and we were due to vacate the hotel room by 12pm. I then explained the situation to the lady on Reception where she said "the best I can do is keep the room until 4pm for you, but you cannot be later than 4". Her attitude to such a distressing time was appalling and very frustrating when there is an injured person in the party. Although we kept the room until 4pm, this did not stop the fact that my partners foot was bruising and worsening and in a few hours we had to catch a flight back to the UK and I had still not spoken to a manager. When we checked out at 4pm, I asked if I could speak to the ma