Sofitel Marrakech Palais Imperial & Spa

Ulasan Sofitel Marrakech Palais Imperial & Spa

Sofitel Marrakech Palais Imperial & Spa

Quartier De, Rue Haroun Errachid, Marrakech, Marrakesh-Safi, 40 000, MoroccoLihat Butiran Hotel
Sofitel Marrakech Palais Imperial & Spa
Sofitel Marrakech Palais Imperial & SpaSofitel Marrakech Palais Imperial & SpaSofitel Marrakech Palais Imperial & Spa
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.3/5
Sangat Baik
107 ulasan
Ulasan yang disahkan
Persekitaran4.4
Kemudahan4.4
Perkhidmatan4.1
Kebersihan4.4
Tapis mengikut:
Atur mengikut:
Semua ulasan(107)
Ulasan positif(24)
Ulasan dengan gambar/video(6)
Ulasan kurang baik(3)
Manoj
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Ogo 2024
Pasangan
2 ulasan
4.2/5
Sangat Baik
Disiarkan pada 21 Nov 2024
Perfect location in a luxurious space. The hotel lives up to its standard and without a doubt.
Terjemah
Taha Mahdwy
Suite prestige, 1 katil saiz king, pemandangan Atlas atau kolam, balkoni
Menginap pada Okt 2024
Solo
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Nov 2024
It’s amazing
Terjemah
SoufianeUK
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Jul 2024
Solo
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Sep 2024
As usual, the Sofitel Marrakech is my favourite hotel in town. I have been a regular customer for more than 15 years and I still enjoy every minute of my stay over there. The friendliness of the staff, the management and service is just top world-class. I can't wait to return once again to this place which I call my home away from home! Keep up the good work!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your glowing review and for being a loyal guest for over 15 years! We are thrilled to hear that Sofitel Marrakech continues to be your favorite hotel and that you appreciate our world-class service and hospitality. Your kind words motivate us to keep striving for excellence.We eagerly await your next visit to your home away from home!Sincerely,Ikram JaridDirector of Operations
Cardi
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Jul 2024
Solo
1 ulasan
1.0/5
Disiarkan pada 13 Ogo 2024
Terrible hotel and service!! They told me breakfast is included but came and charged me. Next I realised they have double charged me for the room. They are thief.
Terjemah
Wei Xian
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Feb 2024
Solo
6 ulasan
2.5/5
Disiarkan pada 2 Mac 2024
Front desk staff was unhelpful and overcharged me for tax (MAD57.2 instead of MAD29 shown on trip.com)
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr Xian,We are sorry to hear that your experience at reception did not live up to your expectations. We apologise for any inconvenience this may have caused.Regarding the issue of taxes, we would like to clarify that the amounts displayed on booking websites, such as trip.com, are often quoted on a per person per night basis. Therefore, the amount you have quoted (MAD57.2) may reflect the total tax for your stay, taking into account the number of people and nights booked.However, we understand that this can sometimes be confusing, and we are committed to improving communication on this issue. If you have any specific billing concerns, we encourage you to contact us directly so that we can review your file and resolve any issues.We would like to assure you that we take your feedback seriously and will implement measures to improve our services and avoid future misunderstandings.We appreciate your understanding and look forward to welcoming you back in the future with a more positive experience.Sincerely
Khaled
Bilik Superior, 1 Katil Saiz King atau Katil Twin, Balkoni Taman
Menginap pada Apr 2024
Solo
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 21 Mei 2024
Great place, amazing service, nice pool. Breakfast options were excellent.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Khaled,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our service, amenities, and breakfast options met your expectations. We hope to welcome you back soon for another fantastic experience!
Maisouradze
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Jun 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 28 Jul 2024
Excellent location luxurious hotel highly recommend
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and appreciated our location and luxurious accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to Sofitel Marrakech in the future.Warm regards,Ikram JaridDirector of Operations
Pengguna Tetamu
Bilik Superior, 1 Katil Saiz King atau Katil Twin, Balkoni Taman
Menginap pada Dis 2023
Pasangan
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 4 Jan 2024
I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your honest feedback.We're truly sorry to hear about the delay during your check-in and the mix-up with your reservation. Your experience does not align with the high standards we strive to maintain, and we understand how frustrating this must have been for you, especially on such a special occasion like your anniversary.We are grateful for your recognition of the manager's efforts to address your concerns and make your stay more enjoyable. We will certainly share your kind words with them, and we'll also review the issues you raised with our front desk team to ensure that such lapses in service are addressed promptly.Your feedback is invaluable to us as we continually work to improve our services. Please know that we take your comments seriously, and we will use them as an opportunity to enhance the guest experience moving forward.We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,
Aimen
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Jun 2024
Lain-lain
1 ulasan
1.0/5
Disiarkan pada 7 Jul 2024
 Bad service 
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about your experience and the service you received during your stay. Please be assured that we take your comments seriously and will address these issues with our team to ensure improvements are made.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Ikram JaridDirector of Operations
Tiffany Ruffle
Menginap pada Mei 2022
Keluarga
7 ulasan
4.5/5
Hebat
Disiarkan pada 17 Jun 2022
It’s a good experience to stay there one night before moving to local smaller riad
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your comment following your stay at the Sofitel Marrakech.It is with great pleasure that we receive your compliment, which we will be sure to share with our entire team.We look forward to welcoming you again soon.
Pengguna Tetamu
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Nov 2024
Bisnes
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 4 Feb 2025
酒店中規中矩,主要給安排的房間景色都不好,一個在酒店一層,什麼都看不到,而且通着餐廳有些嘈雜,還有一間房安排在二層小陽台對着後馬路也什麼都沒有,酒店內部環境還挺漂亮的,散散步挺好的,早餐也挺豐富的。
Terjemah
Alexander
Bilik Deluxe, 1 Katil Bersaiz King Atau Katil Twin, Pemandangan Kolam, Balkoni
Menginap pada Nov 2024
Solo
5 ulasan
4.0/5
Sangat Baik
Disiarkan pada 17 Jan 2025
Хороший отель. Служба ресепшен плохая. Думают о себе, не о гости. На заселение ушло 1,5 часа
Terjemah
Pengguna Tanpa Nama
Bilik Superior, 1 Katil Saiz King atau Katil Twin, Balkoni Taman
Menginap pada Ogo 2024
Melancong bersama rakan
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Okt 2024
Gastvrijheid waar je u tegen zegt. Niks is te veel gevraagd. Personeel heeft oog voor detail en proberen het jou zo comfortabel mogelijk te maken. Ontbijt is super en kamers schoon en netjes
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our attentive service, breakfast, and cleanliness. Your compliments motivate our team to continue providing exceptional experiences.We look forward to welcoming you back to Sofitel Marrakech.Sincerely,Ikram JaridDirector of Operations
Chip13
Bilik Klasik Kontemporari, 1 Katil Saiz King Atau Katil Kembar, Balkoni
Menginap pada Jul 2024
Keluarga
3 ulasan
4.5/5
Hebat
Disiarkan pada 3 Sep 2024
Bonne emplacement, Chambres un petit peu vieillissante mais reste ok. Personnel gentil et serviable. Consommation boisson/repas un peu cher.
Terjemah
Pengguna Tetamu
Bilik Superior, 1 Katil Saiz King atau Katil Twin, Balkoni Taman
Menginap pada Feb 2024
Solo
81 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Mac 2024
酒店很贊!!!
Terjemah
6/11
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your positive review! We are delighted that you enjoyed your stay with us. We always strive to provide exceptional service and quality accommodation to our guests. We look forward to welcoming you back on your next visit.