Es Saadi Marrakech Resort - Palace

Excellent séjour

•A warm welcome, with friendly and caring staff •Inspired leadership •Central location •Amazing Spa and Art Exhibitions •Healthy and diverse range of cuisine options •Beautiful gardens and landscape •Stunning city and mountain views from the roof

Just returned from a beautiful few days staying in a Ksar. We had an excellent stay, loved the private rooftop terrace on the Ksar. Swimming pools, spa resturants all spotless, very inviting, with amazing service. The location is great for exploring, a lovely walk to & from the market. This is one of the few resorts I would like to return to, I always think the world is too exciting to go back to a place - but this is the exception to the rule!!

This is our second stay at an Es Saadi villa. Having stayed in a variety of beautiful hotels over the past 6 years, this was our sixth visit to Marrakech and we returned happily to Es Saadi - this time to "1001 Nights". The location is perfect, an easy walk into the centre of the city. The gardens are beautiful and the service excellent (lovely to see so many of the same staff this year as last year... always a good sign). But the villa... wow. You don't just get a small plunge pool, which is the new luxury hotel trend. You get an actual pool, beautifully heated, that you can do laps in. And you don't just get a courtyard, or a terrace, or a few pot plants... you get a beautiful private garden. With space to do a private yoga class of you want (we did!) under the canopy of well-established trees... to the sound of birdsong. Extraordinary. Words cannot do justice to the beauty or majesty of the interior... a covered terrace by the pool, large living room with cathedral ceiling (literally) and two beautiful bedrooms with two gorgeous ensuite bathrooms, a kitchen and a study... wow. Just wow... Thank you Es Saadi for an unforgettable 6 days that absolutely exceeded our wildest dreams. Having travelled globally for the past 35 years and visited a variety of extraordinary hotels and locations, you have rightfully earned your place in our top 5 experiences anywhere in the world. We look forward to our next visit.

Stayed for 3 weeks - this was my winter holiday; all about the hotel was quite perfect - the sun shone every single day; the suite and bathroom were very spacious and with the magnificent view towards the Atlas mountains - if anything, perhaps too spacious! The garden and lagoon for the sunbathing too was quite superb - always ample space with many available sunbeds and lunch by the pool, always most excellent; always too enjoyed a pre-dinner drink in the bar, surrounded by the quite amazing architecture. Best of all about the hotel - the staff, all extremely helpful in every way. I think that I have covered enough, but I will say that this was my best holiday for some while and will certainly be returning next February and not for 3 weeks but for 4!

Beautiful palace hotel. Everything was perfect and the service second to none. Late check out offered without asking, towels changed twice a day. The room was huge, opulent and spotless. The bathroom products were pure luxury. The garden and pool areas were beautifully tended. The breakfast produce and poolside food was delicious. I can’t wait to visit again.

One of the most frustrating aspects of my stay at Es Saadi Palace was the complete lack of response from the management team when I attempted to address some concerns via email. Despite taking the time to articulate my issues and reach out in a respectful manner, I was met with nothing but silence. This lack of acknowledgment not only reflects poorly on the hotel’s customer service ethos but also demonstrates a blatant disregard for guest feedback. As a paying customer, I expect a certain level of responsiveness and attentiveness from the management team, especially when it comes to addressing issues that impact my stay. The fact that my emails went unanswered speaks volumes about the hotel’s priorities and their willingness to sweep guest concerns under the rug. In an era where communication is easier than ever, there is simply no excuse for a hotel to ignore emails from guests. It not only fosters a sense of frustration and disillusionment but also erodes trust in the establishment’s ability to provide satisfactory service. Until Es Saadi rectifies this glaring deficiency in their customer service approach, I cannot in good conscience recommend them to fellow travelers.

From not being able to find the booking to hour and half for preparing the room. Waiting in the pool area, service staff having the urgent need to get the bill paid. The room was pool facing bungalow underwhelming to say the least, In name of amenities in room 3 sachets of tea kept with your kettle. Had to request shower gels etc. Even though it’s a five star hotel having travelled and stayed in amazing places. This place leaves a-lot to be desired. Suggestion Book a Riad , people are far more friendly and hospitality is great there in comparison to this hotel.

If you can afford to treat yourself, then do it. Life is too short. Ensure that you stay at the Palace and not the hotel. The hotel is 5 star and I heard that its great but the Palace is something else! The staff are friendly and very helpful and our room and the general facilities were clean and well cared for. Don't forget to try the Spa, it's marvellous! I have nothing but praise for this place.