Hotel Imperial Plaza & Spa

I booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start. The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa. The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day. The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning. The photo is a view from our room. The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.

A lovely hotel with a warm and friendly atmosphere. The rooftop pool area is outstanding and the staff are friendly and helpful. The rooms are big and very clean although could do with a little update as well used. The food is nice with a good selection but not the best i have had in a hotel(very basic) The waiters at breakfast time are very friendly and helpful. I would not recommend the food at the poolside as i received an undercooked burger which was bloody on the inside and charred on the outside. Overall a nice stay.

Bad experience, the check in suppose to be at 12 and the room wasn’t ready till 13:30. Then I didn’t receive towels until 18:00. The hotel has posted pictures on its website of fitness facilities but it has not fitness facilities at all. Black marks in the bath…Breakfast is poor not enough variety and lot of cats in the restaurant… I pay for this hotel because I thought it has a gym, but when I asked they said it hasn’t got one, even though they posted pictures on their website (picture attached). I’m very disappointed, I complained to the hotel and I haven’t received any response yet. They haven’t even taken the picture from their website.

Very friendly staff, hot water took awhile in the shower, good location. Went to the wrong hotel with a similar name twice

The hotel has is near by all accommodations the pool rooftop had great views

The hotel is clean. The service was great, and it was not expensive.