Hotel Tokyu di Matsue

We stayed at the New Urban Hotel for 2 weeks in October while my husband was in Matsue for business. It is a lovely hotel in an excellent location in the city. I can’t say enough positive comments about the staff, and especially would like to mention Keiko Ueda. She goes above and beyond in making guests feel welcome and she is so helpful. Her English is very good and she repeatedly asked for feedback, did we need anything, was there anything in particular we wanted or wanted to do. All of the other staff are just as helpful, albeit many don’t speak English…however with the help of Google Translate, we had no difficulty. In staying there for 2 weeks, we were a familiar face and we’re always greeted warmly whenever we were in the lobby area. The location is excellent, about a 10 minute walk to Matsue Castle, about 15 minute walk to the Kyomise shopping district, and about 25 minute walk to the JR Matsue Transit Station, which has a wonderful Visitors Center with English speaking staff.. The hotel is directly across from Lake Shinji, and our room faced the lake providing lovely views. There is a walking path along the lake that is very nice and it is a short walk to Sunset Park to view the famous sunsets. Since my husband was working during the days, I was on my own to explore. I never felt uncomfortable or unsafe walking around this beautiful city. The city’s population is about 200K, and Matsue is known for still being “authentic Japan.” There is an on-site onsen at the hotel, which is very nice. There are separate baths for males and females and the hours are quite convenient. The lobby of the hotel has a section of travel amenities that are free to quests. Additionally, the hotel stocks a number of other items for borrowing that you might need, such as iron and ironing board. There is a laundry facility and a convenience store attached to the hotel. My only negative comment would be that the on-site buffet at the restaurant is the same for breakfast, lunch and dinner. But there are many wonderful restaurants in Matsue if you need more variety. If your travels find you going to Matsue, consider staying at the New Urban Hotel, you won’t be disappointed with the everything the hotel offers as well as the location.

I stayed in the capsule part of the hotel. It was nice and clean. Refurbished not long ago. The capsules are rather big, very comfortable. There's an alarm clock, safe, and individual dimmable light. The staff was helpful too. I had a good deal on the nights.

I stayed at this Dormy hotel in April 2019, and chose it again for a two-night stay because it'd worked out well, and again, I wasn't disappointed. I think I may have even been in the same room! The quarters were plain and compact, and with no view to speak of, but well-designed and equipped, especially for working on the laptop - great desk space, easily accessible power sockets and good wi-fi. I loved having the amplifier, something most hotels don't include. The bed was comfortable. The bathroom had a mini tv (and welcoming duck), with a larger one in the bedroom. The complimentary inclusions were appreciated - for example, ramen in the evenings, bath salts (bonus), and peach jelly in the fridge. The reasonably-priced breakfast was good, and featured perfect tempura! The hotel is near the JR station and a 10 minute walk to Lake Shinji, 15-20 to the castle. Staff were efficient with tasks such as forwarding luggage. Overall, excellent value!

Good location for who need to be close the Matsue station and also easily to go in the Matsue castle.

Comfortable modern hotel by Shinji Lake on the edge of Matsue. We were lucky enough to have rooms that faced the lake, with a wonderful view and the ability to watch the local clam fishers every morning. The hotel is adjacent to the Matsue Shinjiko Onsen station, providing easy access to Izumo-Taisha Temple - which is a must see. It's a fair walk to other parts of Matsue, though. The hotel restaurant provides a dinner buffet, which is OK but is more like a canteen.

島根県民会館でのコンサートの際、利用しました。大橋川と堀川の間、松江の古くから商店街 京店、そこから続く、歓楽街の一つ東本町にある、街の中心部に立地しており、観光利用に至便。リニューアルされているようで、室内も綺麗で、レベルの高いサービスが提供されていると感じました。松江城周辺、大橋川や宍道湖岸の散策、そして、コンサート会場も全て徒歩圏内、食事処も多く、フロントでお勧めのお店を紹介してくれるので、土地勘がなくても困りません。新設された大浴場は温泉（松江しんじ湖温泉）、ちょっと嬉しいサービス、さっぱりした癖のない泉質でした。もちろん、無料の朝食が自慢のホテルチェーンですが、かなり充実していると感じました。個人的には、大好きなドトールコーヒーがいつでも飲めるのが、とても嬉しいサービスでした。 アクセスは、松江駅から徒歩１２分、大橋川に掛かる新大橋や伊勢宮エリアなどを見ながら、心地よい距離感でしたが、荒天時は便数の多い大橋北詰（ここから徒歩１００ｍ）までバス利用が便利。朝は駅までの無料送迎も利用可能です。駐車場は川と堀に囲まれたエリアの立地のため、ホテル内は台数は限られており、外部駐車場は少し歩きますが無料でした。

素泊まりで宿泊しました。駐車場が目の前にあるので便利です。 チェックインは機械で行いますが、必要な時はフロントスタッフが手伝ってくれます。 部屋はコンパクトですが必要十分です。古さは見られますが全然気になりません。 一番期待していた温泉大浴場は、客の少ないタイミングでゆっくり浸かれました。宍道湖と大橋の様子を風呂に入りながら眺めることができ、気持ちよかったです。風呂上りもポカポカが続きました。 価格に対してとても満足できました。機会があればまた宿泊します。

親子3人で宿泊しました。 さすがは玉造の有名旅館。気持ちよく滞在できました。 お風呂は名物日本一広い露天風呂。父母子が一緒に入れて子どもも喜んでくれました。男女別の内風呂がありますが、これも立派な露天風呂があって心身共に満たされました。 立地は温泉街のど真ん中。神社や足湯など温泉街の雰囲気をストレスなく楽しめます。 お料理は夕朝ともボリュームがあり、味も繊細で良かったです。売店はお土産物がたくさん置いてあって楽しめます。 あと、日本庭園が素敵なのでぜひ行ってみてください。昭和天皇が宿泊された離れとか子どもが楽しめる地下トンネルとか楽しめます。 スタッフの方々の温かいおもてなしに感謝。 また泊まりに行きたいです。

가성비가 좋다! it is Very close to the train station. The Bed is a little hard. So i couldn't sleep well. The breakfast is good with Chicken Ball. Oh, and the girl staff who helped me check in was cute and kind. i cant forget her 🤣🙈