Hotel berhampiran Asama Onsen Hotaru - no Sato, Matsumoto

The hotel is near to Matsumoto Station. The restaurant/reception is at 10th floor which has a nice view of the Alps!

The hotel location is very good close to train station and bus station across the street. Also, provide breakfast and free drink. It really value for money even the room is small but don’t usually stay at hotel all day so it’s ok.

Less than 5 minutes walk from JR station, my moderate twin room is very spacious and comes with a work desk. Beddings are very comfortable and plenty of amenities are provided. They even have complimentary supper service at night. We didn't get to try the breakfast but they look great with a lot of varieties. This is a great place to stay in Matsumoto.

Perfect hotel , perfect room and service Nice ramen supper and breakfast Close to JR station for just 5mins walk Shame not much store / convenience store nearby

Love their restaurant service the most, food were prepared using local Nagano’s ingredients, and presented very nicely. The staff were really nice and helpful, they tried their best to explain the different dishes to me in English, made me feel very welcomed. Location was great it is very close to the Kappa Bridge and you can easily reach the different hiking trails around that area.

母と2人で10日間宿泊しました。 ホテルは綺麗で、お部屋も清潔で、ベッドも快適でした。 窓から見える山々も美しく、母も喜んでいました。 朝食も悪くはないのですが、 開始時間前から並び、 早く食事を済ませたい方々がほとんどで、時間をずらして遅めに行くと なくなってしまうメニューもありました。 お部屋に持ってきて食べて構わないシステムは大変有難いのですが、持って行ける品数が少なく、お味噌汁とかドリンクは持って部屋に行くのは大変です。 トレーに乗せてご飯やお味噌汁も持っていけると嬉しいです。

日式榻榻米，很温馨，下次還會來

Hotel situado a cinco minutos de la estación de tren, cosa que facilita, como en todo Japón, el acceso a restaurantes, autobuses y otros servicios de necesidad. Exento de adornos se distingue por su carácter práctico, adecuado para una estancia no muy prolongada en la ciudad. Habitación limpia y aseptica, camas de 1,30 cm. Ofrece desayuno no muy atractivo para el huesped occidental. Estrictos hasta el rigor en cumplir la hora de entrada a la habitación.

I had a wonderful stay. Staff were very helpful. Excellent English spoken by Tomoko. Food was amazing— pretty much the best meals I had in Japan. Price is very reasonable considering the accommodation. I enjoyed the room, though travelers should expect it is simple and traditional. Foreign travelers should understand they are staying in a Ryokan, so some adjustment is required. Be early for everything by five minutes lol! Note that the ryokan is located a few miles away from Kamikochi park, so you have to plan your trips to the park. They operate a free shuttle to the park, but only at specific times. There is a free return shuttle but you may have to ride a bus to the spot to pick that up. The onsen was amazing. There are multiple different onsen, indoor and outdoor. It was a lovely experience.

When I booked the hotel, the reviews made me think that it would be good but not amazing. However I was really disappointed. Although not terrible, this hotel was below my standard. Within a short walk to the amazing Matsumoto Castle, the hotel seemed like a nice historic place to stay and enjoy. The hotel itself is rather plain and uninteresting. The room was big but not cozy or really comfortable. The elevator smelled like gasoline as did the basement floor where the women's bath is located. The public baths are small and uninteresting as well. We did not eat dinner here. The breakfast buffet was good. Now, on to the service. Although not rude, the service was cold and overly rule oriented. Although I realize the check-in time is 15:00, most places will not hold on to this dogmatically and to the minute. In other words, if the room is available then let your guests settle in. On this day it was raining, constant and hard, so most guests were cold and wet when they arrived as we were. At 14:10 when I asked if our room was ready the lady at the front dest pretended to check her watch and just no, please wait until 15:00. She didn't check if rooms were ready, but rather preferred the strict rule and have guests, many with children, sit around cold and wet in the lobby. Rules are more important than your customers. I don't agree with that. It is below my standard. On to breakfast, schedule to start at 6:30. We arrive at 6:28 and the lady (different lady) rather aggressively told us to go sit in the lobby rather that stand and wait for 2 minutes. That 2 minutes before 6:30 seemed very offensive for her. So when it came to parking no person came out to greet us or help us. Not normal or good. However I parked in front and headed in, then I was approached and told that I should not park there. Not sure why, but I asked where and was told that there is a parking lot around the corner. So I headed out to the car and started to move when I was approached and told that the parking lot was full. So I asked where I should park and was told that sorry the parking lot was full. So can I stay here? No. Where? the parking lot is full. So where do I park? The parking lot is now full, maybe some people will leave. I got fed up and just walked back into the hotel. A man then said that if I give him my key he will move my car when more spaces open up. Thank you. The next morning, my car was still there, had not been moved, and other cars were parked around me. That was not good reception. Below my standards. Dogmatic adherence to rules is more important than guests. Politeness does not hide that. Below my standards. Disappointed I cannot recommend this hotel.