TownePlace Suites Kalamazoo

This was the worst Marriott property we have ever stayed at. It is Run Down but even worse, our room was Filthy. The staff were dressed shabbily and hung around the front and side parking lots smoking and shooting the breeze. They should have been cleaning and otherwise helping guests. I called Marriott customer service to complain and ask to move to another property in the area. Because we checked in before seeing the room, they said they could not help. We should be able to TRUST that we would get a clean and decent room, not have to go inspect rooms after a long day of travel. The customer service rep told me in order to open report to document my complaint, I had to provide a PIN number. I made a few guesses but couldn’t get it right. I don’t recall ever setting a PIN number for Marriott but even if I did and forgot it, I still should have a way to get help. We were honestly Leary of complaining at the front desk as we saw an employee arguing with other customers and making them upset. I am attaching pictures of our room. Stay away!

This hotel seems to be understaffed. The front desk staff was working so hard: cleaning rooms, checking guests in and out, serving breakfast, etc. Because of this, many times they were not at the front desk. They were wonderful and committed and I firmly believe, as a Lifetime Titanium Elite member, that they are not the source of the problems. They should be lauded. Unfortunately, the property itself did not live up to the Marriott brand standards by any means. My A/C was not functional and the room temperature never went below 76 degrees, despite running the fan on high and the setting on cool. They were full (believe it or not) so I could not change rooms. The microwave was dirty, the carpet was also filthy and the shower soap was empty. The bedding seemed clean, thankfully! The location is not ideal. I recommend staying closer to or in the downtown area. I will not stay here in the future, despite the friendly staff.

I first stayed here in 2016, and it needed a renovation back then; however, they could do a much better cleaning job, and it would be less noticeable. I had to get clean sheets from the front desk to remake my bed a couple of minutes after check in since the comforter and sheets where dirty. Thankfully, I had my own blanket in my car I could use. The bathrooms, table, kitchen were so filthy that I had to grab some Lysol wipes just to feel like it was somewhat clean. The shower had either a weird string or noodle stuck on the top corner of the shower wall liner. I could not even bring myself to try to get it. Handprints, layers of dirt stuck in corners and on baseboards, weird white spots on the carpet that could easily come up with spot cleaner. As far as it offering the conveniences of home, we had only 1 coffee cup and no glasses. It was so overpriced, I will not stay here again. The pros is that they had decent coffee in the AM that was set out a little earlier than the breakfast was supposed to start, and the breakfast person and front desk person were very nice.

nice spacious suite. disappointed no coffee cups, no sheets/pillows for pull out couch, 2 towels for 3 guests

This place was filthy and unclean. We had dirty towels on the floor upon our arrival. The pull out couch was stained and they flipped it over In hopes we wouldn’t see it.

Poor stuff, pullout sofa super dirty mattress looks like some was crawling on it, stain all over, I asked for new mattress said that’s all we have.

I was really impressed everything was nice and clean it was really quiet. The staff was friendly. The breakfast was good.

Very old and very poor upkeep. The rooms had cracked and worn out moulding. We requested daily housekeeping on two separate days and had none. We are paying for a clean room every day. If you do not give us any housekeeping on subsequent days, we should receive a discount or lower price for subsequent days. Not cleaning the room daily is dishonest and a sign of poor service. I am never staying at this hotel again. It's a humilation to the Marriott brand.

Hotel staff exceptionally friendly and welcoming - nice upgrades in the rooms. TVs could be larger, and mattresses feel old/worn. Also there needs to be a ‘constant fan’ on HVAC system. Otherwise it gets deathly quiet