Residence Inn Toledo Maumee

Most things were great. The only part that wasn’t was that the pool/hot tub and gym were all overtaken by kids the whole time. I know the hotel cannot control who uses what amenities when, but there was no monitoring of the situation. Most of the kids didn’t have parents around and they were loud and disruptive. They were at the pool until 11pm when it closed and came back at 6am when it opened. We tried both times to use the hot tub and it was full of kids both times. Also, the kids left a huge mess at night and it was not cleaned up the next morning. Cheetos all over the pool deck, moldy towels, etc so it was clear the hotel staff hadn’t cleaned in between. I suggested adult only hours at some point so couples or elderly people could use the amenities in peace.

The good: Common areas were modern, well kept, and clean. Fireplace and seating areas in the lobby were attractive. Staff were all very friendly and helpful. The full breakfast was a nice addition to the usual amenities: decent protein options, hot foods were indeed warm and fresh, good variety of cold cereals and baked items were offered. Room was mostly reasonable, however, housekeeping did miss a few things that led me to give one less star than I otherwise would have overall. The not-so-nice: Found a used, dirty towel on the floor behind the bedroom door against the wall. Could see popcorn from a previous guest underneath the dresser. There were handprints all over the bed headboard...in positions rather suggestive of how they got there. Ick. Maintenance issue: the plumbing in the shower was rather "loose"...when you turned water on/off, the faucet and fixtures all moved about a half inch. Also, you could see marks on the floor of the tub showing there once used to be some kind of a non-skid mat on the bottom that was no longer there. It could have used one. The tub was small, has a very slick surface, and a rather aggressive slope on the bottom that made footing a bit tricky. This was a real challenge for my senior citizen mom who was traveling with me.

Family of three (15 yr old) had plenty of space. Clean and spacious. However, the extra pillows for the pull out bed were stained. I brought ones from home so no biggie. Mattress on pull out bed was thinnest I have seen. And we go to hotels often. Son was sore when he woke up. Should have just slept across the couch. Pool and hot tub were big and clean. I was disappointed with no decaf coffee except breakfast. No herbal tea or cocoa except decaf green tea, which I don’t like. Breakfast was not good. Burnt dry omelets. Ham swimming in oily water. Watery oatmeal. Oranges were so bad, I couldn’t tell they were oranges. Food seemed old. All bread products in baggies which was odd. Not a deal breaker. Would happily stay here again. We will just eat out! I could only see one luggage cart for the entire hotel. Never saw it all morning. Had to make multiple trips to car, including a big cooler. Order more carts, please. One elevator said weight limit 250 lbs or one person. In a hotel? Doesn’t seem safe. Just something I thought was strange.

Rooms are worn and outdated. Furniture was scratched and chipped, couch was worn and sink holes on every seat. The dishes in the cupboard were sticky, and the dishwasher looked like it needed cleaning. Bed was comfy, lobby was fantastic and friendly staff. Would return and hopefully the room would not be as dingy as this time.

Room was not very clean and had a stale smoke smell even though the property was smoke free. The furnishings had large old stains and needed replacing. No iron in the room, went to ask for one at front desk and was told they had to wait for one to become available to bring to room. Only two luggage carts available in the entire hotel and they were rarely available as well.

Nice place … but smelled like a fish fry all in the halls , elevator.

Reception desk staff person was great! The dinner suggestion was perfect. The room was huge😊

It was a good stay. Enjoyed the service and cleanliness.

Very inviting…loved the watermelon/strawberry infused water upon check in Breakfast buffet one of the best i’ve seen