Pengguna Tetamu
15 Mac 2023
The hotel advertises itself as a luxury boutique hotel. Boutique for sure, but not luxury. The hotel is stunning but falls short in too many ways. We stayed in the large Sunset Suite, with wall to wall windows on 2 sides. The windows were dirty when we arrived and dirtier when we left 3 weeks later. This hotel charges a hefty room rate for what you get. If you are looking for a boutique hotel we would highly recommend Hotel Raices de Mar located on the wonderful Plazuela Machado. The pool was not maintained properly. The water was green with algae growing on the inside walls & outside walls where the water flowed over the edge. This algae had been collecting for some time, it didn't just appear. We questioned the maintenance a number of times & finally after nearly 2 weeks, the pool got attention. The outside walls were cleaned and chemicals were added to the water which did help but the pool never was totally free of algae. We Googled "Algae in a Pool" & algae isn't a big problem but the bacteria that feeds on the algae IS a problem. You can develop swimmers itch & also a skin rash. The hotel is located on a busy street called Zaragoza which also connects, one block away, to the even busier main artery between the Gold Zone & the Centro Historico. At night & especially on weekends it is unbearably noisy with music blasting from the touristo vehicle & motorcycles so loud your eardrums will take a beating. And that is before they backfire. This noise goes on till at least 1 am. If you do stay at Casa Lulu, consider staying in a room without a view which is more protected from the noise. What was good with the hotel: - Appearance, Friendly staff, Great Breakfasts, Proximity to Centro Historico & Comfortable Bed What wasn't good with the hotel: - A room rate that was far too high for what you get, Extremely noisy location, Too many promises from staff that didn't materialize or were just disregarded. Empty promises, Towels, although clean were stained or ripped, Substandard bed linens that didn't fit the bed properly, Room cleaning - just adequate. Our bed linens changed every 7 days, and No room safes
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