Hotel berhampiran DXL Big + Tall, Mcallen

.muy recomendable

Очень приятный чистый стильный отель, расположение идеальное, особенно если вам нужно на автовокзал. Понравилось практически все. Видно что к управлению отелем подходят с любовью и огромным вниманием. Из минусов, то что при выселении вместо того чтобы вернуть депозит 25$, наоборот, вычли дополнительно 65$. После письма в службу поддержки исправили, но все равно осадочек остался.

We went for a wedding and the Christmas holiday and it was absolutely amazing. We got a beautiful view of the South Pole holiday attraction, the happy hour was on point the food was delicious breakfast was custom and complimentary and dinner was excellent and affordable. We tried a little bit of all the food they offered and not one disappointed! The service was super friendly and would greet you in the halls. We had to order a few things and they came quickly the space and the cleanliness was phenomenal. I will never stay anywhere else when I visit the Valley again. It was well worth it and just takes you to another place where you're taken care of.

IHG customer for more than 20 years, currently Diamond Elite member and for sure front desk / customer service experience has been the worst ever courtesy by Leslie. Stayed the night of June 25th, 2022 all good throughout that stay but when I made a new reservation for an extra day (June 26th) I was told by Leslie at the front desk before noon time that I could not keep the same room despite the fact that avaibility of similar rooms on IHG portal allowed me to do a reservation. Rather than trying to help and find a solution so that I would not have to do a check out and a check in later that day I was asked to leave the room and not even allowed a 2 pm extension as a preferred IHG Dimond Elite customer that I requested to allow time for a new room to become available and save the hassle of doing a check out and check in that same day under my new reservation There was a complete disrespectful attitude by Leslie as she indicated she had enough talking with me and that she would call the police to kick me out of the room. Called 800 number IHG guests services, explained the situation and certainly a much more customer oriented service but at the end they were not able to help me as they had to circle back with the hotel front desk (Leslie I would assume as hotel manager was not available) While this was happening other staff / cleaning ladies knocked on the door of room 221 and asked my family to leave the room while it was 12:20 pm Make story short, requested to cancel my reservation and ended up booking a new reservation at the Holiday Inn Express Suites at Mcallen which by far offered a complete different service and fully customer centric orientated allowing me to do an early check in at 1:00 pm If you look at the negative ratings of the Holiday Inn Express at Mission TX on the comments section, there is clearly a repetitive patern of rude / non customer service attitude towards guests by some specific people and I make a special remark of this because the person who did my check in the afternoon the day before at around 4 pm he was extremely helpful so I do not want to generalize on a terrible front desk service but only specific to Lesli.

Everything was good. The room is very nice. I wish I had a hot tub but besides that everything else was great.