Hotel berhampiran Walgreens, Mechanicsville

Kami mempunyai pengalaman Airbnb yang teruk dan memerlukan tempat yang boleh dipercayai dan selesa untuk bermalam. Hotel ini terletak di Padang Golf dan ia sangat cantik!! Kami mendapat harga yang hebat tetapi saya memilih 1 Raja berbanding 2 Ratu secara tidak sengaja. Mereka kami sangat gembira dan sila menukar bilik tanpa kos kepada kami. Apabila kami sampai di bilik kami, pelekat terpasang di pintu kami menunjukkan bilik itu telah dibersihkan dan tiada sesiapa pun yang masuk. Katilnya besar, mewah dan sangat bersih. Saya tidur seperti bayi. Bilik itu juga sangat bersih dan A/C mengepam keluar udara sejuk. Bilik itu bersih, tenang dan sejuk. Kami sangat menikmatinya!

Hotel yang sangat bersih dan bagus

The girl at the front desk was so nice and helpful, what a pleasure it was to have her waiting on me. The rooms are huge with large bathrooms and foyer. What a surprise to get so nice of a room. Excellent place to stay!!

Hotel agak ketinggalan zaman. Telah berhadapan dengan isu menerima deposit saya kembali kerana penahanan yang dibuat semasa daftar masuk pada kad saya. Terdapat balkoni yang bagus

I am a Hilton Honors member and I stay in Hampton Inns multiple times a year. The key to any brand is consistency and this property is clearly falling short, mainly in the area of service. Digital key didn't work at check-in. Young woman at front desk said, ”It hasn't worked in weeks.” No ”sorry,” no care whatsoever. (For frequent travelers, the digital key, and being able to skip being processed at the front desk, is the main reason to stay with the brand.) There was no shampoo in the guest room, for example, and so, after a long day of travel, I went to the front desk to ask for some. The front desk person looked around, couldn't find any, and, after several minutes of looking, handed me some shampoo from another brand, something that looked like she grabbed it from the lost & found drawer. Again, no ”sorry,” no care, no ”Would you like some sent up to your room tomorrow?” Same lack of care when I asked for my rate to be adjusted to my company's corporate rate: ”I can't do that. My manager has to do that.” No ”sorry for the inconvenience,” no ”let us make it easier on you on I'll leave a note and have the manager do it for you tomorrow,” nothin'. She didn't even have the energy to say, ”Come back tomorrow,” which would have been annoying, but at least better than the blank stare of ”sucks to be you” that I received. Got the same attitude from the front desk in subsequent days when I asked for decaf coffee. And again when I asked for a check-out time of Noon. No one ever asked, not once, ”how's your stay?” or ”Is there anything else we can do for you?” Staff needs basic, basic customer service training where smiling is step one in the formula. My refrigerator in the room was broken, but I didn't dare tell anyone. I couldn't bare another indifferent response. The room itself was clean, but a bit beat and the mattress sloped downward toward the headboard in an uncomfortable way. As I said, not a great representative of the Hampton or Hilton brand.

酒店衞生很好，空調聲音不大，很舒適，屋子裡衹有冰箱，沒有微波爐，但是大廳裏有各種茶、咖啡，巧克力可以沖飲，還有熱水可以直接接，很方便。免費停車。

Place was clean and convenient to 95. The only complaint I have is that we were hoping to get something to eat at the hotel bar as we got in after a long drive and didn’t want to go back out for dinner. The guy running the bar and kitchen said he didn’t know whether or not the oven was working. He seemed completely unmotivated to try - just wanted serve beer and wine. Later I went down to get beer from the front desk area. The same guy asked why I didn’t want to get it from the bar. I think he just wanted a tip.

Kelsey provided great customer service. She was welcoming and had a great personality for this job. The hotel was bright and clean! And I loved the Christmas tree. This hotel offered gym and free breakfast! You can't beat it. Will be back!