Hotel berhampiran Cook & Serve Mechelen, Mechelen

I was served by a guy at the front desk / reception and he was friendly and willing to help which made the stay pleasant. Location is about 5-10mins walk to the city centre and there is a convenience store a few minutes away from the hotel. Clean and spacious room and the toilet - there was air-conditioning which is a plus point especially during the summer season. I would pick this hotel again when I am back at Mechelen and Brussels in the future.

Smerig! Het stinkt, trappenhuis is ongelooflijk heet opgestookt en vies. Niet prettig. We kozen voor een appartement 'hotel' omdat je dan een kitchenette hebt met koelkast ed. Er was een ranzige theedoek en een nieuw sponsje en zelfs afwasmiddel, geen wasteiltje of dop, geen afdruiprekje of afwasborstel, geen handdoekje of vaatdoekje. Oh en er waren precies NUL vorken. Gelukkig konden we die via de receptie wel krijgen. Het appartement leek niet of ontzettend slecht schoongemaakt. Direct melding gemaakt dat het appartement vies was. Zucht steun, maar de receptionist kwam zelf wel even stofzuigen. Allemaal goed en wel maar de vloer is zo smerig dat we e niet met blote voeten op durfde. De badkamer is ronduit goor!! Schimmels en vlekken op de muur. De wc pot vloer en wanden waren duidelijk niet gepoetst. Zelfs nadat de volgende dag een schoonmaker extra aan het werk was gezet (waar moet ik schoonmaken?? Waar niet?) Heb ik zelf flink moeten schrobben met de aanwezige spons en de handzeep. Toen was het door van dragelijk maar prettig was het niet. Later maar wat extra handdoeken en een nieuw sponsje gepakt van de schoonmaak ploeg. De schuifdeuren konden nauwelijks open of dicht omdat de rail zo ontzettend smerig was. De lift was onbetrouwbaar, we zaten direct naast het trappenhuis dus gebruikte we alleen de trap. Het personeel was wel vriendelijk maar niet gastvrij, ze leken niet echt op de hoogte van hoe je met gasten omgaat, hoe je moet schoonmaken etc. Er lijkt niet echt een beleid ofzo te zijn. Het is dan eigenlijk ook geen hotel. De kamers zijn gehorig. Locatie is wel prettig dichtbij het centrum. De bedden waren oke, met schoon en heel beddengoed, lijkt me normaal maar dat was gezien de verdere hygiene een meevaller. Op zich ook ruim genoeg, de indeling was niet echt logisch, veel kastruimte al waren de kasten van binnen helaas ook niet schoon. Zonder parkeerplaats zou het erg lastig zijn al zit er dichtbij op het plein wel een parkeer (geen idee van kosten). Lang verhaal kort: Ik zou het 100% afraden om naar Be-Hosting Mechelen te gaan. Gewoon NIET doen! Zonde van je geld, want zó goedkoop was het nou ook weer niet.

Fabulous room, very quiet. Beautiful mattress, pillows. Bathtub and shower separate. Be aware shuttle bus is limited in hours see the picture below. Delicious breakfast huge range. Book in room or pay 24 euro extra.

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Goed bed op slaapzaal. Fijne lobby om je zaken te regelen die je dan niet hoeft te doen op de slaapzaal. Goede schoonmaakmedewerkers/sters

The room is clean and spacious. The staff are very nice there. The location is good (＜ 10mins walk to the Brussels north station).