Hotel berhampiran Galerie M - Leven met kunst, Mechelen

Fabulous room, very quiet. Beautiful mattress, pillows. Bathtub and shower separate. Be aware shuttle bus is limited in hours see the picture below. Delicious breakfast huge range. Book in room or pay 24 euro extra.

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

I am a marriott titanium member (over 70 nights a year in marriott hotels for nearly seven years now) . This is my first stay at Courtyard (not EU) Brussels. I would like to thank Ali who came to pick me up at the airport. He showed up on time, he was pleasant and curteous and made me instantly forget how stressfull the day had been up to then. Thank you Ali. As for the hotel itself: the check in was smooth, the room clean, the burger in the restaurant just what the doctor ordered, the Triple carmelite cold and reasonably priced. The hotel is conveniently located close to the NATO, EUROCONTROL and the airport and the good people of the hotel will take you to any of these places because the customer comes first. Again, thank you Ali for being such a good ambassador of my favorite brand .

Goed bed op slaapzaal. Fijne lobby om je zaken te regelen die je dan niet hoeft te doen op de slaapzaal. Goede schoonmaakmedewerkers/sters

Great location , close to bus station to city , staff are friendly , recommend to stay for travel

The room is clean and spacious. The staff are very nice there. The location is good (＜ 10mins walk to the Brussels north station).