Hotel berhampiran Olifantenverblijf, Mechelen

I was served by a guy at the front desk / reception and he was friendly and willing to help which made the stay pleasant. Location is about 5-10mins walk to the city centre and there is a convenience store a few minutes away from the hotel. Clean and spacious room and the toilet - there was air-conditioning which is a plus point especially during the summer season. I would pick this hotel again when I am back at Mechelen and Brussels in the future.

The hotel itself is really nice and the food was extraordinary and delicious. Unfortunately, you cannot open the windows in some of the rooms, as they are blocked with a lock and so the air in the room was smelly and thick the whole time I stayed there. At least the staff should be able to air the room when they clean it. All other aspects were excellent. The construction site next to the hotel is not nice but it did not disturb me that much.

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.

Great location , close to bus station to city , staff are friendly , recommend to stay for travel

We visited our friends who lives in Mortsel and hotel’s location is perfect. Hotel looks very new and clean. Hotel room and restroom are spacious. Big parking. Breakfast was also good, we really liked bakery from the hotel, was really fresh. However, what bothered us was push email to do online checking. We received 6 reminders for the checking one day prior our stay. Even when we did checked in at reception, we still got the reminder. Maybe it is something hotel can look into the system.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Замечательный luxury хостел. Настолько комфортно, насколько это вообще возможно. Кровати устроены так толково, что ощущается приватность. Лобби великолепное. Кофемашина доступна весь день бесплатно. Расположен далековато от центра, но можно доехать удобно на трамвае. И 15 минут пешком до южного вокзала Антверпена (Берхем), откуда удобно доехать в Брюссель и его аэропорт (даже ближе, чем с центрального вокзала).