Hotel berhampiran Fotokopi family, Medan

Kunci pintu agak susah dibuka.. Harus coba berulang2 baru bisa.. Lobby hotel lampunya agak redup jadi serasa hotel esek2.. Sisanya boleh lah untuk harva segitu

Lokasi sangat strategis, bagus, kelengkapan mandi ok kecuali sikat gigi, kebersihan ok. Pokoknya rekomendasi sekali menginap disini. Top

Their service is great. Their room is cozy and clean. Their location is near to go Merdeka Walk and Deli Park Mall. Behind the hotel there is KFC as well. Thank you for HM Bu Emmy, who always greet me, Kak Merita, who allow me stay 1 month with a good price, Kak Ayu, who assist well and Kak Yori, who clean my room well. Also all the team that I can't mention the name one by one. Well done, team. Keep the great work!

It would score 5-6 stars if clean and ”white” towels can be provided which was expected for a 4-star hotel. As all towels look like stained and ”grey” :( Otherwise, everything has been perfect :)

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.