Hotel berhampiran GBI Pelita Kasih, Medan

That was my first time to visit Medan. Luckly, I chose the right hotel. It is located at the heart of Medan with good city view. I can explore nearby easily. Also, it is near with Medan train station. The room was clean. The staff is very helpful and try to serve well. The price is also reasonable.

Excellent personal service by all the staff. We had problems with our initial room in that it had no windows (which wasn't mentioned in the description) and the shower flooded the whole bathroom, which made everywhere feel damp. However, the staff found us another room for an upgrade and that was much better. The location was good, allowing us to walk to the old town and also some of the newer shopping centres. Overall, good value for money.

We were in Medan just for a couple of nights and the Kama hotel suited our budget. Since Medan is a city full of hotels and there's always something to suit everyone's budget, I feel some of the poor reviews on Kama Hotel was unjustified. The room was clean... felt secure... beds were comfortable... bathroom clean and modern. The buffet breakfast was included in the price and it was nothing flash but pretty good for a budget hotel. Will definitely book again if we visit Medan again!

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

The hotel is located with close proximity to various food options, as the lobby is under renovation there is a temporary area in the meeting rooms for now, appreciated the welcome snacks and drinks available.

langganan banget sama hotel ini, sudah kesekian kali nya menginap disini, sesuka itu sama fasilitas nya masih baru semua🤗 tempat nya nyaman ,bersih, strategis, staffnya ramah dan sampai kenal dgn saya karena uda sering nginap disini🤩 harga kamar ramah dikantong, dapat breakfast lagi🤗

semuanya memuaskan murah tapi mewah bagi yg yg low budget fave hotel boleh di coba ada ruang musholla bg yg muslim nice banget bagi yg bukan pasangan saat mandi shower pakai penutup yaa kacanya gak tembus pandang tp lumayan membayang yang males makan diluar pesan di fave juga lumayan enak

Staff there no has Greetings and hospitality attitude except security, security so nice, room good and clean but so noise, maybe due position hotel at center city. hot water turn off, and Water so Little one day before i am check out. As a traveler from outside other city (i am from bali and here for Christmas) rent motorcycle as our transportation so best and cheapest, the parking area no safety. Because our rent motorcycle is moving from last night, and our helmet lost, with out that we are so struggle to moved the other place, like you know without helmet police will stop me. I am report this situation to staff parking, But there no apologies or other say sorry for this situation from the staff in charge or management, they just say ” Helm anda hilang bukan tanggung jawab kami ( your helmet lost is not our responsibility )”. We are stay 3 nights like strangers with out staff greetings or hospitality and the last night we are lost our helm and there are no solution and one more there no extra tissue ( face or toilet tissue ), coffee and tea sugar, mineral water ( amenities ) from the first day and when make up room they not changed it, we must say to reception just for this, as a hospitality industry we know room and service is the base product. I know this is new hotels, but without service guests don't want to come back again. Thank you And best regards.

suka menginap disini. karena lokasinya berada di tengah kota. fasilitas cukup lengkap. kamar nyaman. persediaan air minum yang unlimited. sarapannya juga lumayan enak.

Very close and convenient to the airport. Rather than waiting for the free shuttle, we downloaded the Grab app for a fast pickup and ride. The hotel staff were very helpful via WhatsApp in advance of our stay and we appreciated their excellent communication skills in English while we were there. The breakfast was fun and impressive in a beautiful big dining room with lots of fresh food options and jazz music for ambiance. Room was very clean and spacious--we asked for an extra bed so three adults could stay in our room and they actually set it up with two extra beds! Would definitely stay here again going in or out of Medan. There is an ATM in the lobby, very helpful given the challenges of finding money exchangers. Note, the hotel's name has changed--it is now D'Prima Hotel Kualanamu, not Prime Plaza.