Hotel berhampiran Grand Palladium Mall, Medan

Bertarikh kelihatan hotel tetapi dijaga dengan baik Terletak di pusat bandar tetapi tidak berdekatan dengan fnb atau pusat membeli-belah. Perlu naik teksi. Tetapi secara keseluruhan ok untuk perjalanan singkat.

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

Hotel is abit old and have been in the same state since 7 years ago. Nonetheless, the hotel still does its jobs and maintain a high quality of services. The room is clean and the hotel is located about 3 minutes walk to the Sun Plaza mall.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

Easily the best and most luxurious hotel in Medan, this was a very comfortable stay. Also really enjoyed using the facilities (gym, swimming pool, sauna), and the staff are very attentive to your needs.

Hier in 2013 op doorreis verbleven. Destijds een erg goede prijs-kwaliteit verhouding, schone kamers en een erg fijn zwembad. Het personeel kwam vriendelijk over en de ligging was uitstekend. Op de foto’s zag het er beter uit dan in het echt, maar daar was de prijs dan ook weer naar. Prima overnachting gehad.

jarak berjalan kaki ke pusat membeli-belah pusat dan stesen kereta api bawah tanah. mendapat mixue cafe dan mart di hadapan hotel. katilnya sangat selesa dan lembut. proses daftar masuk agak cepat. hargai itu. air panas dan mandi juga bagus. mereka mendapat spa untuk urutan dengan harga yang murah ditambah baucar diskaun 100 ribu IDR untuk spa. tetapi saya harap, kakitangan spa akan memberi sedikit masa peribadi untuk pelanggan semasa menukar pakaian dan masa mandi selepas urut dan bukannya membersihkan dan mengatur bilik, berjalan masuk dan keluar semasa pelanggan menukar. ia agak tidak menghormati saya bahawa saya tidak mahu mengulangi perkhidmatan itu. juga keseluruhan sesi saya hendaklah 90 minit (urut tradisional ) & lilin telinga (45 minit). start pukul 12.20 pm tapi habis pukul 2 pm. jadi pastinya tidak disyorkan jika anda ingin membayar untuk jumlah masa yang betul yang anda dapat. hotel ini mempunyai perkhidmatan penyimpanan untuk bagasi sekiranya anda ingin keluar / ke pusat membeli-belah selepas waktu daftar keluar sebelum kembali ke lapangan terbang. Saya akan mengulangi penginapan tetapi bukan perkhidmatan spa.

A clean and good hotel with best location in Medan city. My room was large, clean and very comfortable. Came around 15.20, and had to wait the room to be ready around 15 minutes. And not even a welcome drink served during my waiting time. No complain but that small gesture is kinda needed... However the FO lady who handled me was very friendly... Very recommended to stay here...

There is ongoing lobby renovation at the lobby side which make it inconvenience . The room is standard and the locatiom is close to hawker food area in semarang or selat panjang. The breakfast is also variative with many special medanese local food.