Hotel berhampiran Masjid Arafah, Medan

Clean enough for a budget hotel that surrounded by famous and delicious foods. Tiles floor may be noisy when your neighboor bed's moved. Breakfast is good for the price. Additional breakfast is at rp 75000. Not much scenery from window.

initially I was given a room with less furniture than I saw on web, a faulty safe box and what I later found out it is a room that is yet to be repaired and refurbished. I told them I am not going to stay in the room which was not cool either. SO after an hour of waiting - I got actually the room I booked for with all its furniture and working remotes and all that I needed for a comfortable stay for this trip trip. during check-in, the reception desk was dark and not at all welcoming. The gentlemen behind the desk was exactly over the moon either - anyway - after change of room everything worked out well. I had a comfortable stay. The morning Front desk people were wonderful, helpful. The Security Guy and Bell Man on both duties were very kind, attentive throughout my stay and I tipped them each a IDR 50K

Secara keseluruhan kakitangan hotel yang mesra, membantu dan mesra. Mereka menaik taraf kami ke bilik deluxe apabila mereka mengetahui bahawa kami menyambut bulan madu dan memberi kami kek. Sangat kagum dengan perkhidmatan pelanggan mereka. Bilik bersih, kemas dan kemas. Pengemasan yang baik dengan kemudahan yang mencukupi. Hotel ini terletak di tengah-tengah bandar. Centre Point terletak betul-betul di sebelah hotel, manakala tempat makan dan tempat membeli-belah terkenal lain hanya berjalan kaki dari hotel. Kereta api ke lapangan terbang hanya terletak dalam jarak yang dekat. Sangat mengesyorkan hotel ini dan saya pasti akan tinggal di sana lagi.

We have travelled few times to Medan lately for sime activities and families gathering. Granf Mercure hotel is great.We enjoye staying there as its clean, the room is big, bathroom with bathtub, and breakfast is of wide varieties..We will stay there again should we travel to Medan again. Its highly recommended ..👍

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

Hotel is abit old and have been in the same state since 7 years ago. Nonetheless, the hotel still does its jobs and maintain a high quality of services. The room is clean and the hotel is located about 3 minutes walk to the Sun Plaza mall.

Great hotel to stay. Although abit old but it’s well maintained. The hotel is above a vacant shopping mall. Sitting at level 9 to 11 of the vacant mall. The breakfast have a lot of variety.

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

I had a lovely stay at the JW Marriott, Medan. I wanted somewhere with good facilities for a few days at the end of my travels where I could relax before making my trip home. The hotel has a great variety of restaurant options, the food was very good. The gym was the best I have seen throughout all hotels I have visited across Asia, professional quality equipment and setup. The rooms were older, but very spacious, comfortable. and well maintained But the thing that made my stay the most enjoyable was the wonderful staff and the service they provided. As a solo, female traveller it is important to me to feel safe, and have a sense of care, friendliness and support. The staff at this hotel went over and above to look after me and help in any way they can, nothing was too much trouble. If I am ever in Medan again I would definitely stay there again.

Kolam renang untuk peringkat hotel lama masih agak baik, bilik juga agak baik walaupun ada hiasan yang agak lama. Sarapan pagi tidak sepadan dengan tahap 4 bintang, hampir bersamaan dengan 3 bintang untuk sarapan yang disediakan