Hotel berhampiran Tiara Convention Center, Medan

Room is clean but not fitted with night light lamp . Mattress is a bit too soft but pillow is too hard . Maybe that made me cannot sleep nicely . The sound proof is not that good and next day TV sound can be heard if the room have internal door access to other room type . Elevator service seems to be a bit slow .

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

The hotel is located with close proximity to various food options, as the lobby is under renovation there is a temporary area in the meeting rooms for now, appreciated the welcome snacks and drinks available.

Great hotel to stay. Although abit old but it’s well maintained. The hotel is above a vacant shopping mall. Sitting at level 9 to 11 of the vacant mall. The breakfast have a lot of variety.

The room is spacious and the bed are comfortable. We had a good two nights sleep. The breakfast restaurant offers a very nice skyline view and has a good spread of food. I am a vegetarian but have no issues with the choice of food. The hotel is just beside a cambridge mall with restaurants, hair salons and supermarket. Overall, the stay is good.

jarak berjalan kaki ke pusat membeli-belah pusat dan stesen kereta api bawah tanah. mendapat mixue cafe dan mart di hadapan hotel. katilnya sangat selesa dan lembut. proses daftar masuk agak cepat. hargai itu. air panas dan mandi juga bagus. mereka mendapat spa untuk urutan dengan harga yang murah ditambah baucar diskaun 100 ribu IDR untuk spa. tetapi saya harap, kakitangan spa akan memberi sedikit masa peribadi untuk pelanggan semasa menukar pakaian dan masa mandi selepas urut dan bukannya membersihkan dan mengatur bilik, berjalan masuk dan keluar semasa pelanggan menukar. ia agak tidak menghormati saya bahawa saya tidak mahu mengulangi perkhidmatan itu. juga keseluruhan sesi saya hendaklah 90 minit (urut tradisional ) & lilin telinga (45 minit). start pukul 12.20 pm tapi habis pukul 2 pm. jadi pastinya tidak disyorkan jika anda ingin membayar untuk jumlah masa yang betul yang anda dapat. hotel ini mempunyai perkhidmatan penyimpanan untuk bagasi sekiranya anda ingin keluar / ke pusat membeli-belah selepas waktu daftar keluar sebelum kembali ke lapangan terbang. Saya akan mengulangi penginapan tetapi bukan perkhidmatan spa.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

I had a lovely stay at the JW Marriott, Medan. I wanted somewhere with good facilities for a few days at the end of my travels where I could relax before making my trip home. The hotel has a great variety of restaurant options, the food was very good. The gym was the best I have seen throughout all hotels I have visited across Asia, professional quality equipment and setup. The rooms were older, but very spacious, comfortable. and well maintained But the thing that made my stay the most enjoyable was the wonderful staff and the service they provided. As a solo, female traveller it is important to me to feel safe, and have a sense of care, friendliness and support. The staff at this hotel went over and above to look after me and help in any way they can, nothing was too much trouble. If I am ever in Medan again I would definitely stay there again.

We have travelled few times to Medan lately for sime activities and families gathering. Granf Mercure hotel is great.We enjoye staying there as its clean, the room is big, bathroom with bathtub, and breakfast is of wide varieties..We will stay there again should we travel to Medan again. Its highly recommended ..👍

Nampak hotel besar dari Marriot… tapi - tidak membantu walaupun kami adalah ahli kumpulan mereka... tetapi kepada tokoh politik juga tinggal di sana layanan istimewa... - Saya hanya meminta jauh daripada bising tetapi mereka sengaja menyebabkan saya lebih banyak bunyi. TERTEKAN!!!! - katilnya kecil. - tandas hanya pancuran mandian di atas kepala. - tiada pencukur dan tiada sikat… - peti ais tidak sejuk… - makanan sarapan pagi jadi...jadi... makanan tidak panas dan keras... makanan tidak diisi semula dengan segera... satu-satunya makanan yang sedap ialah Lontong Medan... - bar yang menyajikan margarita adalah teruk… Bagi saya, saya akan melangkau hotel ini jika boleh… melainkan jika tiada hotel yang lebih baik…