Hotel berhampiran Toko Bunga Turun Temurun, Medan

I was staying during EID season, booked for 10 rooms. The manager, Mr. Saut Purba was really helpful in assisting my reservations. He tried his best to fulfill my request, such as connecting room and same floor level because I stayed with my big family. The best surprise was upgrading room on 10th floor for myself. Thank you sooo much! Mr. Saut also assisted in arranging birthday surprise for my brother-in-law, some staffs are joining us to knock on his room with pretty bday cake and wishes. The breakfast was excellent, food are tasteful, me and my family loved it. This hotel served severals choices on their breakfast buffet. This hotel also had a nice swimming pool, it was not big but clean and safe for children. The front office staff are gorgeous during my checkout. Last but not least, thank you Grandhika Hotel for such a memorable stay. :-)

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

The restaurant in Aryaduta called The Kitchen, I have tried their Watermelon Yogurt, and it was delicious. I couldn't finish and ask them pack for me, they even take the initiative to send it to my room. Very good service.

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

I had a lovely stay at the JW Marriott, Medan. I wanted somewhere with good facilities for a few days at the end of my travels where I could relax before making my trip home. The hotel has a great variety of restaurant options, the food was very good. The gym was the best I have seen throughout all hotels I have visited across Asia, professional quality equipment and setup. The rooms were older, but very spacious, comfortable. and well maintained But the thing that made my stay the most enjoyable was the wonderful staff and the service they provided. As a solo, female traveller it is important to me to feel safe, and have a sense of care, friendliness and support. The staff at this hotel went over and above to look after me and help in any way they can, nothing was too much trouble. If I am ever in Medan again I would definitely stay there again.

jarak berjalan kaki ke pusat membeli-belah pusat dan stesen kereta api bawah tanah. mendapat mixue cafe dan mart di hadapan hotel. katilnya sangat selesa dan lembut. proses daftar masuk agak cepat. hargai itu. air panas dan mandi juga bagus. mereka mendapat spa untuk urutan dengan harga yang murah ditambah baucar diskaun 100 ribu IDR untuk spa. tetapi saya harap, kakitangan spa akan memberi sedikit masa peribadi untuk pelanggan semasa menukar pakaian dan masa mandi selepas urut dan bukannya membersihkan dan mengatur bilik, berjalan masuk dan keluar semasa pelanggan menukar. ia agak tidak menghormati saya bahawa saya tidak mahu mengulangi perkhidmatan itu. juga keseluruhan sesi saya hendaklah 90 minit (urut tradisional ) & lilin telinga (45 minit). start pukul 12.20 pm tapi habis pukul 2 pm. jadi pastinya tidak disyorkan jika anda ingin membayar untuk jumlah masa yang betul yang anda dapat. hotel ini mempunyai perkhidmatan penyimpanan untuk bagasi sekiranya anda ingin keluar / ke pusat membeli-belah selepas waktu daftar keluar sebelum kembali ke lapangan terbang. Saya akan mengulangi penginapan tetapi bukan perkhidmatan spa.

initially I was given a room with less furniture than I saw on web, a faulty safe box and what I later found out it is a room that is yet to be repaired and refurbished. I told them I am not going to stay in the room which was not cool either. SO after an hour of waiting - I got actually the room I booked for with all its furniture and working remotes and all that I needed for a comfortable stay for this trip trip. during check-in, the reception desk was dark and not at all welcoming. The gentlemen behind the desk was exactly over the moon either - anyway - after change of room everything worked out well. I had a comfortable stay. The morning Front desk people were wonderful, helpful. The Security Guy and Bell Man on both duties were very kind, attentive throughout my stay and I tipped them each a IDR 50K

The hotel is located with close proximity to various food options, as the lobby is under renovation there is a temporary area in the meeting rooms for now, appreciated the welcome snacks and drinks available.

The room's cleanliness is just so so. The minibar is not cold enough (we would like to put food but then found that the surface was watery). The bed sheet might not be so clean because my legs got so itchy after sleeping for one night. Many spots are a bit dusty and for its price the stay was not so worth it compared to the standard 3 stars. Breakfast was just okay, at least it's edible (not much option anyway). The receptionist is well... very flat. Not rude but, expressionless. I know its only 3 stars but they could at least smile. Bathroom's cleanliness could also be improved. The key card is often problematic and hard to use to unlock lift or even room door. Do check that items labeled with price tag are chargeable and its kinda unnoticeable at first. Another thing I'd suggest to the management is to ask staff to wear proper mask (not scuba as it's not effective). Well, at least the overall look of this hotel is not bad.

langganan banget sama hotel ini, sudah kesekian kali nya menginap disini, sesuka itu sama fasilitas nya masih baru semua🤗 tempat nya nyaman ,bersih, strategis, staffnya ramah dan sampai kenal dgn saya karena uda sering nginap disini🤩 harga kamar ramah dikantong, dapat breakfast lagi🤗