Hotel Helene

ac dint work a littel onsafty cros the road is headache and lot of people asking for money and it get annoying

The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.

The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times. The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it. Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs. Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror. The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'

The hotel has an excellent location , the staff is very nice and the hotel room are good for the price

Very clean, great staff, good location, the room need more light other then that very good.

This is by far the best property in the city of Medellin. Walking distance or a short cab ride to everything. The staff are completely amazing. Housekeepers. Front desk staff. Security. Bartenders. You get the point. Amazing stay.

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff. I'd definitely stay there again and I would recommended to friends.

The best service in Medellin and a comfortable bed, The receptionist Juliette is the best, it was my wife's birthday, and she left a cake and a candle in our room. We will be back for sure! Cons: The internet in the rooms is terrible, and the lamps light like candles.

Very small rooms no window Very dark room Ac not cold No bathroom privacy Area is good