Poxi Hotel Meizhou West High-Speed Rail Station Tianhong Shopping Center Branch

Friendly and helpful reception staff with ease of travrlling to different parts of Meizhou

Hotel is very clean and modern. Looks like a new hotel. Reception and service staff helpful and polite.

Despite calling earlier in the day to confirm a late check-in, the hotel was unable to locate my booking upon arrival and provided three different explanations: that it had been cancelled, double-booked, or already used. As it was nearly 11pm and I was travelling with elderly family members, I was told to make a new booking and pay again (I double checked with the staff that the booking was for the same type of room.) The situation became even more frustrating when I was later called back to reception because staff had forgotten to scan a passport, and then informed that the room assigned was not the room type I had originally booked. We were asked to change rooms after already unpacking and getting ready for bed. The next morning, the hotel finally admitted that staff had failed to transfer the booking into their system. A refund was eventually processed, but only after significant inconvenience and wasted time. There was also no fridge in the room, and the room was dusty. While the issue was resolved the next day, the entire experience reflected poor communication, lack of coordination between staff, and a disappointing level of service for paying guests.

The hotel is not bad and the room is really clean.A quite comfortable experience.

The front line staff is very helpful. As per the comment from other users, it is highlighted the noise. My room does not face to main road so that the noise does not affect us.

Everything was great. Clean. No smell. Air conditioning was cold. All great.

Great place, clean and new

The reception are not very familiar with the tourist attraction.. other then that she try her best to help .room is spacious and clean . Location is not near city center but no complaint for the price charged

The hotel is situated at a very strategic location. Easy commution to any landmarks.