Hotel berhampiran Appletree Hill Reserve, Melbourne

Great customer service. Room was neat and amenities were really good.

The room was large and overall comfortable, though a couple of issues. Firstly, there are 2 beds in the room and we intended using both, however there was only one spare blanket. Second, our bathroom had no towel rail except for a 30cm one adjacent to the sink for the hand towel. Lastly, for such an otherwise modern room there is no toaster. I booked directly and afterwards was emailed a survey. I took the time to respond, thinking it would assist them (otherwise why do they ask), mentioning the above 3 items. I received an offensive email back telling me the rooms have towel rails (the ones in the website photo's might but mine definitely didn't), that had I wanted a spare blanket for both beds they would have provided one had I asked (except that Reception closes at or before 8pm and you don't realise before going to bed) and pointing out the room has heating (not a substitute for a blanket on a bed I'm afraid, not many people sleep with the heating going all night). If they didn't want honest constructive feedback they shouldn't ask for it, and I sorely wish I hadn't wasted my time on them.

My stay was very relaxing, the complex was very busy with the restaurant and event room filled my room was very quiet. Bathroom very clean and adequate, heating and cooling easy to adjust to your liking.. Only 1 thing , the coffee and tea supply is very limited in the room, but otherwise service and admission was friendly ,professional and pleasant.

Unknowingly we were given an upstairs room and were informed there was not an elevator. The stairs were steep and the walkways were very uneven, causing difficulty in reaching the room. At night the area was not well litl The room was fairly large, but there was no door on the wardrobe, no clock, no radio and no telephone. Not even a biscuit to have with our coffee. We were expected to use a QR code to familiarize ourselves with the amenities. The bed was comfortable. The shower was over a spa, and required dexterity to get into the spa. I have no idea how one would get out. As we are both very senior citizens it was therefore impossible for us to have a shower. The room was very uninspiring and dull, and the bathroom looked dated, although the taps were modern!! For the cost of $241.20 we were very disappointed in the hotel and the lack of amenities. All the staff members we encountered were very friendly and efficient.

This hotel located in Ringwood and around 30 minutes drive to Yarra valley or Dandenong area. The hotel located above major shopping centre so it’s convenience, location also next to train station. Room are spacious and bed are comfortable. Parking is available for $10 per night. The only downside is they do not provide room cleaning on Sunday so If you stay 2 night like us, from Saturday to Monday, you won’t get the room serviced as they don’t have housekeeper on Sunday. Very strange rule and it was not inform when we made the booking

We recently stayed here for 4 nights and for the price that you pay isn't the service that you receive. It all started when we tried to find our room after it wasn't explained to us how the ”buildings” work. As we tried to get back into the reception area, we found ourselves in the fire escape as our tag for the escalator didn't work in that area. We finally got ourselves into the room to find it not so clean. On a day trip to Healesville and surrounding area's we were responsible and left the car at an establishment for the night and got an Uber. It wasn't until we needed the room keys and discovered we left the keys in our car. Unfortunately, this ”Hotel” only has 1 set of keys. We called reception (as no one mans this at all) and we were given the incorrect room key as a spare. Another phone call has us sorted for the key only (no more tags for the security access to the doors and escalator). Prior to this the manager stated he would be home when we get home from dinner to let us in. We rang and rang and rang (14 times in total) no answer. We messaged through Facebook and tried every alternate. Still to date no answer. Yes, we made it difficult for ourselves with leaving the keys in the car however what a * show it is to get access without it. The reception line was call forwarded onto the managers mobile phone which was turned off. The rooms don't get serviced (Please make up my room) daily, not enough soap etc left for the length of our stay. Never again!!

Our stay was OK in as much as the bed and bathroom were acceptable for the price. - when the price is $125 or so. The trick is while they advertise $125 a night, Friday and Saturday night the prices goes off the scale. So read your proposal, even if you're in a rush. There are lot better rooms around at around $200 or more. We stayed 4 nights and extended another - a Saturday. (Family matters nearby). The gentleman said $120 for the extra night but when I got my statement it was $189! It was then I realised I was charged that for Friday too. Re-educated in touch and go and not bothering with the receipt. Sure these prices are not exorbitant in this day an age - for a reasonable establishment. While in the room the basics were reasonable, the room had a toaster and microwave but no bread plates or cutlery, only small bowls. Asked at reception and was give some disposable cutlery and pasta bowls . Great for toast! Apparently people keep stealing them or breaking them. So charge them and have something reasonable for reasonable people! The door didn't latch either without a heft with your shoulder and then caught only by millimetres. The chain was on and the chairs in place, don't worry. The room was only serviced once during our stay after we asked. The garbage truck came at 4.00Am or so and emptied multiple skips just nearby (on the premises) with all the beeping and backing, hydraulic whining, and diesel roaring you'd probably accept at $120 odd dollars a night, but really? My partner was ready to walk in the first five minutes with her usual abuse of my miserliness. As you might have guessed, the pricing issue is what really gets up nose. The rest you probably expect and accept for a cheaper deal. But next time we're near Lilydale we may well pay $189 but we'll be looking for $189 value.

Stayed here for a business trip. Has been a great place to stay, nice English/European traditional decor and furniture, very clean room near to everything. Room has all the amenities: iron, ironing board, hair dryer, lots of towels, chairs, table, desk, arm chair, comfortable bedding and pillows, air conditioning, free wifi. Function rooms look great. Near shopping centres and restaurants