Ulasan Crowne Plaza Melbourne, an IHG Hotel

It was good and a pleasure to stay there. Enjoyed our stay at this place good service.

To be allocated on ground floor is something you do not expect when you make reservation as such a high standard hotel. Even worse not to find a bottle of free mineral water.

Unfortunately the hotel was in the middle of a construction site when we visited which made getting in and out by foot a little challenging at first. Staff are great and the facilities are also top notch.

The location is excellent. The room is clean and comfortable. The check-in and check-out function quickly and pleasantly. However, the breakfasts were always a bad start for the day. The breakfast restaurant is small and the tables are placed very close to each other (you feel disturbing other guests as you go to your table). For entering the breakfast restaurant, you have to wait in a long line. This line becomes longer, as some guests have forgotten their room number or are claimed to have not the breakfast included. This discussion prolongs the waiting time. Upon entering the breakfast restaurant, you have to confirm your name in addition to stating your room number. There are no fresh vegetables. To get a couple of fried eggs, you have to scan a code, This scanning does not function. Since there is no scrambled egg at some occasions as a compromise, you have to ask for eggs and wait for them. Sometimes, you get wrong number of eggs. There is no flow. To fix your drink (for instance orange juice) you have to go to the entrance (via the smal passages between the tables) and then go to the other end of the restaurant for eggs, bacon, etc. The coffee machine gives more cappucino than there is room in the cup. The restaurant opens at 6:30am on weekdays and 7:00am on Saturdays and Sundays. There are no options, in case you have an early flight. The staff appears to be aware of these problems and refer to the management instructions…

The staff was mice and helpful

Breakfast selections could be more.

great location, friendly and helpful staff, and great views

The hotel is within the free tram zone and walking distance to the outlet mall. Beds are comfortable

Always in crown plaza. The receptions and all the staffs even the chef are very nice and kindly. The room is clean. Also have gym and outdoor swimming pool (warm) . Nice view. Good for kids stay!

Love their customer service and their room was really comfy.

Location was perfect to stroll along Yarra River and adventure a good food with so many choices of fine restaurants. The room we booked was perfect view even just stay in the room we can relaxing just enjoy the Yarra River and city of Melbourne. Definitely will be back money well spent

nice stay... will visit again

Perfect view and was very clean when arrival

Great location, nice hotel , simple and always welcoming