Hotel Melilla Puerto Affiliated by Meliá

Amazing, best hotel in Melilla.

Tuvimos una habitación con vistas a la playa y al MacDonalds. La habitación está bien pero da el sol de forma muy intensa desde mediodía y se acumula un calor horrible, el aire acondicionado en principio funciona (se puede encender) pero no enfría nada. Esta experiencia la tuvimos en enero, así que imagínense en verano.

Four of us stayed here in 3 rooms, paying €258 per room for 4 nights using a Black Friday deal and my Meliá Rewards 20% discount. Although the hotel had promised me an upgrade in view of my Meliá Rewards gold status, my friends who arrived earlier than me were given better rooms than me. Diego's excellent problem-solving skills resulted in my move to a much better room with a sea view. It was only Diego's second day working at the hotel, but he gave the impression that he had been working there for years with his in-depth local knowledge and friendly efforts to make everyone happy. He was by far the most helpful member of staff in the hotel during our 4-night stay, and he speaks excellent English. The hotel's location is perfect - very close to the bars and restaurants of the city centre and also close to the beach. The refurbished rooms are very comfortable. The built-in bedside tables are far enough apart to accommodate wider beds, which suggests that the hotel intends to replace the beds at some point too. There are plenty of power sockets everywhere, and the safes are large enough for a 16" laptop. The wifi seemed to be capped at around 10Mbps upstream and downstream. The only improvement would be the shower trays, which are almost flat with no lip, allowing water to spill out on to the bathroom floor. It didn't bother me much, as it was more of a problem for housekeeping than for me. We hired e-scooters from Nova Digital, which the hotel allowed us to charge in the baggage room and even to take up to the lifts to our rooms. There was an outage of hot water for several hours during our stay, and I was delighted that the hotel left some complimentary red wine and selection of Spanish meats in my room to apologise. This was presumably in recognition of my gold status, given that my friends didn't receive this. It's inevitable that things go wrong everywhere. What matters is not whether things go wrong, but what a hotel does to put things right. This was a nice gesture. Breakfast was very well coordinated by Yamila, although I would have liked more choice for the price of €12 per head. Tomato juice was lacking, which was surprising in a country where tomatoes form such a prevalent part of the national diet. The hotel gave me 4pm late checkout in view of my gold status, which was very useful as my return flight was later than those of my friends. Melilla is such an interesting, unusual and enjoyable part of Spain. If I return, I look forward to staying at this hotel again.

The staff was awesome and attentive to all your needs and very friendly

Very nice room with nice view of the sea. Only marked down as room was advertised as 4 beds (including queen bed), but room had 2 single beds (1 double bed).

Great location and very walkable. Room was large and bedding was comfy but I was disappointed by the room amenities, not enough toiletries ( had to ask for shower gel), no hotel information (not even a number to call front desk). Also the bathroom in the room and the hallway had a bad smell. The coffee shop, restaurant and terrace closed very early and you had no other option to get a drink or even a cup of tea. The staff was nice but I would not rate this as a 4 star hotel.

Based on some older reviews I was wondering what I would find, but the hotel has now (I checked) completed it’s refurbishment and I had the pleasure of being one of the first (maybe the first) guests in one of the refurbished suites. Natalia (sp?) professionally and in a friendly manner sorted a check in issue (thanks to the Meliá app not the hotel) and I got to my room which had a lovely view of the port and was very light and spacious - also had not just a bath but a spa bath with a view - so many places after a refurb have taken all tubs away! The hotel is in the perfect location - most of the things to do/see in Melilla are a few minutes walk away, as are many good restaurants. Oh and they don’t treat you like a clothes hanger thief (been a bugbear of mine for years - photo incl!)

Great location. Great hotel. Nice and clean.

Great hotel and close to everything