Hotel berhampiran Newegg Warehouse, Memphis

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

First, I drive a box truck. They were not showing truck parking on the website. I called, and Misha looked, and assured me I could fit the truck. She was courteous, and helpful when asked. I have called other places, that behaved like I was wasting their time calling, but she was stellar. Next there was the cheerful help Kaylnn provided, when I thought the refrigerator wasn't working. Turns out the refrigerator was on low, and was so quiet, you couldn't hear it running. The owner made special arrangements for me when I needed to stay another night. All the king nonsmoking rooms were already booked for the night, but he found a way to let me stay in room I was in. The room was clean and comfortable and bathroom looked fantastic. She in the area, I would certainly stay here again. Last note - the staff are wonderful, and to me, that's a very high point on the review.

This was the third stay at this hotel in a year where I had the same experience of having to unload a week's travel luggage for my wife and I from my car with no luggage carts available from the hotel. This hotel with over 170 rooms only has a total of 3 luggage carts and they are never available as the lucky few who snag one keeps it in their room so they will have one when they go to check out. The local workers are embarrassed about it and one of the front desk workers kindly volunteered to help my wife and I unload the car by hand and carry each piece to the elevator and room. I don't see this issue as just a local problem, it is a HILTON problem that they won't address, and it is ruining their reputation. I just cancelled out all of my current reservations at the Hilton Garden Inn and it will be many moons before I ever book at one again. I wanted to upload a picture of one of their luggage carts but I never saw one the whole time I was there.

Penyaman udara tidak berfungsi dengan baik. Saya mendapat seorang ratu bukan berganda. Ahli kakitangan fikir saya membawa orang tambahan ke kolam yang saya tidak gunakan. Cucu lelaki dan perempuan saya datang ke bilik untuk menyejukkan badan kerana ia panas.

Staff was super friendly and hotel is just a short drive to the airport. Room smelled terrible and was very run down. Didn’t even have a garbage can in the room. Worst part was the cockroach I smashed in the morning. Could not get out of there fast enough. Do not recommend staying here

Enjoyed our stay. Staff and property were nice and very clean. Trolleys were a jump and a skip next to motel making travel very easy and enjoyable. Would definitely recommend completely.