Hotel berhampiran Water Fountain, Memphis

I would highly recommend avoiding this hotel. I don't know how they are able to fly a Hampton flag and pass inspection. It's more like a Motel 6. We arrived at 1:30am and without even being asked our name or confirmation number, the front desk agent said since it was after midnight that our reservations were cancelled and we would have to try and rebook online and we wouldn't be guaranteed the same rates, etc. This was not what I wanted to hear after being on an airplane all day. I told her she didn't know what she was talking about and she kept arguing with me. I said here is my confirmation number and then she was like, ”Oh, I see, you already checked in on-line so you are good to go!” um yes, this is what I was trying to say if you would've asked appropriate questions instead of just basically telling me I wasn't going to have a room. All I needed was a physical key. We got our keys and then she asked about our car and made it a point to say that cars get broken in to all of the time so just to keep an eye on it! So once that was all figured out, we went up to our room/s only to find out we had no towels and no remote and the bathroom totally smelled like ****. We had to keep our bathroom door shut our entire time. It was coming through the vents. Since it was so late and we had more than 1 room, I wasn't even going to try and ask for a different room at this point. We just wanted to get to sleep. We slept in the next morning after our late night. Breakfast is supposed to be from 6am-9am. We got downstairs at 8:40am and basically everything was out. The breakfast attendant was extremely rude when people were asking if she was going to replenish anything. We ended up going out for breakfast. Part of the reason I choose Hamptons is for the FREE HOT BREAKFAST!! Also our Heating/AC didn't work at all. There was a thermostat on the wall that didn't work, so we tried to do it on the actual unit - no luck. We had no hot water during our stay, just luke warm, the tub didn't drain so you stood in a foot of water by the end of your shower. The hotel is outdated, no fridge or microwaves in the rooms, rude staff, no vending or soda machines. I filled out the Hilton survey specifically asking for a call back and of course nobody has called yet to follow up on these issues. I heard other guests saying they didn't have hot water either. There are plenty of other choices out there to stay at. I wish I would've read the reviews before booking this hotel.

There was quite a bit of construction going on at the hotel that we were not warned about ahead of time, so construction debris was abundant inside and outside the hotel. There was a gentleman living in his car outside of the hotel, accompanied by a significant homeless population. There was a cockroach that crawled across the bed the morning that we woke up. Several of the advertised amenities were not available the morning that we were there, including breakfast and the pool, and the elevator to the fourth floor did not work, so we had to take an alternate elevator at the office at end of the hotel. There was no hot water available coming from the shower fixture. There were cars revving up their engines extremely loud in close proximity to the hotel until about 12 AM, which affected our sleep. I would have given my satisfaction rating a zero, but I was at least able to get about six hours of sleep, so I recognise that the experience could have been worse. We had booked for two nights, but decided to check out after the first night, because I was unwilling to pay for these conditions.

Germantown很近，小鎮上寧靜安逸，適合出差短暫停留 隔壁馬路有Target，Panda Express 自駕岔路比較多，不小心就上高速 美式早餐不多說，相對Nice

Hotel was very clean and nice the staff was friendly and the hotel had excellent breakfast all was hot and ready with great option. I would recommend this hotel to everybody and I will for sure book again

Penyaman udara tidak berfungsi dengan baik. Saya mendapat seorang ratu bukan berganda. Ahli kakitangan fikir saya membawa orang tambahan ke kolam yang saya tidak gunakan. Cucu lelaki dan perempuan saya datang ke bilik untuk menyejukkan badan kerana ia panas.

Staff was super friendly and hotel is just a short drive to the airport. Room smelled terrible and was very run down. Didn’t even have a garbage can in the room. Worst part was the cockroach I smashed in the morning. Could not get out of there fast enough. Do not recommend staying here

Rooms are spacious and clean. Front desk lady is very nice. Slow check in because she was the only one working. She did the best she could. Ambience was terrible in the lobby. Half the lights were not on, the TV was turned off, and the restaurant and bar were closed due to being short staffed. One of the reasons I picked this place was because of the convenience of having a restaurant on site. They should’ve had something posted on the IHG app so I would’ve had a heads up. I would stay here again for the rooms but would definitely consider other options that are in the same price range.