Hotel berhampiran Torreón modelo de la cárcel, Mendoza

Para ser un hotel 4 estrellas deja bastante que desear. Al llegar no tenian nuestra reserva, y si bien decian que era un prblema de Trip, no hicieron nada por solucionarlo. No tuvimos nunca wifi en la habitacion, avisamos y tampoco lo solucinaron. El frigo de la habitacion estaba desenchufado...nunca nos avisaron asi que tuvimos que pedir servicio al cuarto con el costo extra q eso implica. EL control remoto de la tele funcionaba mal....tampoco nos solucionarn el problema....en fin...situaciones que no esperas en un hotel de categoria.-

The staff are welcoming, helpful and friendly. One of the best attributes of this hotel is the location, near downtown and the Aristides area filled with nice bars and restaurants. The hotel offers a nice breakfast.However, this hotel looks quite outdated. The rooms are old: windows do not open, bathrooms are old, etc. The elevator doors get stuck (do not open) on the first floor. The first time, I got stuck and thought I had to hit the alarm button until I pushed the button for another floor and was able to get off the elevator. I informed staff about it; however, after 48 hours, the problem continued.

Hotel bem localizado mas com necessidade de manutenção. Quantos pequenos e higiene não tão boa comparada aos outros hotéis da rede que estão ao lado dele.

Great service and cordial staff. Nice breakfast and the pool with jacuzzi ! Beautiful view from the room.

Good hotel in a regional city. The room was cleaned the bed and pillows comfortable. We actually had a foam pillow that wasn't too short (which is almost universal in hotels). This isn't the Paris Ritz, and you aren't paying that price either. The hotel is nice, clean and clearly the staff works hard. One morning while at breakfast the cleaning staff asked which room was ours so that they didn't start cleaning before we were ready. On first glance you wonder where your cab is taking you, don't worry. You are a few blocks from shopping, small cafes, etc. And a few more blocks and you are on the main commercial street. Breakfast was good, though the promised 7AM start is a bit optimistic ( our booked tour picked us up at 7:30). Tasty food, with nice pastries and sliced meat and cheese. The cook makes fresh scrambled eggs, and some kind of breakfast meat. The coffee is strong and tasty, a MUST to me.

Issue #1: first day. I had prepaid my 3 night reservation for this hotel which looked fine on pictures. When checking in the receptionist refused to take my international debit card for deposit as incidentals, card that I was able to use in multiple businesses around Argentina. He refused even though there is a sign from their country's Ministry of Finance stating debit cards cannot be refused. They could so easily had charged my card and refund it afterwards (as other Argentinian businesses do). The receptionist said their system doesn't allow it. This is already dissapointing considering it's a US chain hotel where one expects certain standards. I had to leave a cash deposit. He did not provide me with a receipt for this money until I asked for one. Issue #2: second day. After returning from walking around town on a very hot day, find out the card to my room was deactivated. I had to go to reception to ask for it to be re-activated. The staff working was the same as the previous day; when they saw me they exchanged complicit glances and smirks. The situation seemed to be funny to them! Issue #3: second day. Finally able to access my room, wanted to shower and come to find out it the room had been cleaned but the only two large towels were removed (no extras anywhere to be found as most hotels will have). I had to call reception to ask for towels, and after a while what I received were small, hand towels. Towels were made from a rough material, don't expect anything soft when you go to Hilton Mendoza. After a while a second person delivered two large towels. Conclusion: I am beyond dissapointed and (still) angry over booking a vacation at Hilton Mendoza! I did not envision traveling from the USA over 18 hours on airplanes and 7 hours by bus to stay at a US hotel with all of these issues! 4 star rating on Trip advisor is completely incorrect! I don't go on vacation abroad to be wasting precious time having conversations with hotel management over their subpar costumer service. Do yourself a favor and don't book Hilton Mendoza!