Hotel berhampiran Old World Designs, Menlo Park

I stayed at this hotel for 4 days and 3 nights and never received room cleaning service. The hotel staff told me that I could get a room cleaning service once every other days, but it was not kept properly. This hotel is located next to a highway and does not have double glazed windows, so there is some noise from passing vehicles. And I paid for the hotel in advance, but apart from the cost of the hotel stay, they paid me 50 dollars separately without notice. I think the amount was probably a cost in the name of a deposit, but the cost has not yet been refunded even after 4 days.

Between the ”resort fee,” additional taxes, and parking, be prepared to pay and additional $55 / night than what's listed. Not much going at the hotel other than an overpriced but well-decorated restaurant / bar on the first floor and a medium-sized gym. Not much within walking distance. It's on the bay, but the views or walking areas around the bay are not good. Overall, we felt this was not a good value, and could have paid a lot less while being at least as comfortable at a three-star hotel.

BEWARE HOTEL WILL OVER BOOK CAUSING YOU TO NOT GET THE ROOM YOU PAID FOR. They gave our double queen bed to someone else and only offered a king with a pull out as compensation Not ideal at all for the price you pay as the fold old is extremely uncomfortable and ruined the trip.

酒店地址位置有點偏僻，房間有點小；但大堂經理看我們兩大一小入住，主動問詢並調整了大一些的房間；停車場燈光明亮很安全，房間設施很新，房間燈光稍暗了一些能增加一個落地燈就好了；早餐簡單但精緻，街對面有一家非常不錯的韓國餐廳；離硅谷、斯坦福不遠。

This is the best hotel to stay in the whole of South Bay Area including Cupertino, Sunnyvale, Mountain View, Palo Alto and San Jose. I have been so impressed with the service of all the employees and specifically Madison as she not only helped me at the front desk but I saw that she was prompt to answer my questions and provide appropriate response through the Hilton Honors App too. The Hilton brand experience is also amazing at this place and all the amenities are to the point like Parking, Restaurant, Fitness Centre etc.

I stayed here couple of days with my family. This hotel did not make up room simply because guest did not request it. They never informed me in advance on check-in whether I had to ask make-up room by noon. Thence, I asked to front desk, new towel and remove gabage in trash can in the room. Lady at front desk (Saterday around 3 pm 24th, Sept. 2022) told me to deliver towels and vinyl bag to room I stayed, and then made me empty garbage can in the vinyl bag. It was unexperienced experience to me around any hotels I have ever stayed.

Hotel itu sendiri tidak buruk, tetapi kualiti tetamu terlalu buruk. Di tengah malam, terdapat lebih daripada satu melambung di dalam bilik. Di tengah malam, enjin mengaum dan bunyi yang kuat serta muzik masuk ke tempat letak kereta. Demi itu, saya hanya boleh mendapat mata sifar untuk kualiti mereka

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

早飯簡單但是好吃。距離斯坦福開車不遠。環境還可以。