Kicked off a long awaited family trip on a miserable note thanks to the Centennial. Stayed here for one night & it was truly a nightmare. Drove to Concord NH from Philly-- my family had been up since 4am & checked into the hotel at 4pm totally exhausted, hoping to take a nap. Entered our room, which was over the restaurant, & the music below us was bumping so loud that it sounded like we were above a packed bar. (Meanwhile it was a Monday & the restaurant was closed & totally unoccupied...) We called the front desk & requested the music to be lowered & they said they would try. Nothing changed, so we asked front desk staff face to face on the way to dinner if they could turn the music off by 9pm, they said ”we can make that happen.” Walked back in after dinner & they made a point to comment that they were were turning it off soon! (Again, the restaurant was lights off & totally unoccupied with music blasting.) 9, 10, then 11pm came & went & the music was still blaring. To the point where neither ear plugs nor headphones playing white noise could block out the drum beats. At this point, we're almost 24 hours without sleep. Between phone calls & face to face requests over a span of 7 hours, we asked for the music to be lowered 6x in total. Shortly after 11pm the music was finally turned off. We were told that maintenance had to come onsite to do it which still doesn't make sense to me-- as a professional hotel, you would think that there would be a way to control the volume of the music from a remote area such as the front desk, but it did not appear that this was the case. As a side note, when we were approaching hour 7 with no resolve, we tried commenting on the hotels Instagram. They deleted the comment within less than 2 minutes. Googled the manager of the hotel & his contact was no where to be found.
Sangat Baik
61 Ulasan