Hotel berhampiran Jardin SOL, Metepec

Me hospede una noche con mi familia y todo estuvo muy bien. Recibimos bien trato por parte del personal desde nuestra llegada hasta la salida, habitaciones limpias que contaban con calefacción y amenidades. Si bien la comida del buffet no es muy variada tenía buen sazón y los platillos eran suficientes para comer bien.

The architecture of the hotel is particularly beautiful: very generous halls and sitting facilities give a feeling of space and luxury. Everything is obviously very new and corresponds to the newest technical standard. The bedrooms are also large and comfortable. Large working desk, light, wifi etc also provide easy possibilities to work in the room, if wished. For my taste there is only one negative point: apparently all rooms have only showers (no bathtub!!!). For people who love having a bath this is, of course, annoying. The situation is worsened by the fact that in hotels on the American continent there is not even a hand-held shower. I knew this detail from U.S. hotels, but I was hoping to find something better in Mexico, since in my opinion Mexico has more in common with Europe than the U.S.A. I am afraid I was wrong in this point. The staff was very, very friendly and helped in every way. The breakfast buffet had a large variety of foods and drinks, including - of course - typical Mexican dishes. The hotel has its own parking garage (no charge), which is locked during the night. It is possible to park the car directly or request valet parking, your choice. Toluca has an elevation of 2660 m (8060 ft). In March at night it can get cold. I was pleased to find out that the thermostat in the bedroom functioned also as a heater and provided a pleasant temperature. I hope I will have the occasion to go again to the Doubletree in Toluca.

El personal de recepción es poco amable y requiere una capacitación básica en atención al cliente. No establecen contacto visual y actúan como si le hicieran un favor a los huéspedes, mostrando una total falta de actitud de servicio. El lugar es muy ruidoso, ya que realizan trabajos de mantenimiento a horas inadecuadas (como a las 7 de la mañana). Al reportarlo, me dijeron que el ruido provenía de la bomba de agua y que no podían hacer nada al respecto, pero durante el desayuno vimos a los trabajadores.

Con una excelente ubicación ya que te puedes mover Lara muchos puntos importantes de la ciudad , además de que está dentro de un centro comercial y puedes aprovechar para hacer todo tipo de compras, incluso alimentos y bebidas a cualquier hora, el único detalle es la atención siento que les falta más actitud de servicio, adicional que tuve un detalle al momento de que me enviaran mi factura sobre la estancia, no contestan teléfonos ni correos y creo que eso me dejó un mal sabor de boca . Adicional , deberían cambiar el clima es bastante ruidoso .

We reserved two rooms at Microtel Toluca and everyone had a wonderful 3 night stay. The hotel and rooms are super clean, the beds are very comfortable; the breakfast was great; and staff was friendly. I was a bit hesitant since the price was so good, but everything was great. We stayed on the 2nd floor rooms 220 and 214. The elevators were super quick. The breakfast opens at 6:30am, not a minute sooner, but they had real plates and silverware (contrary to a review I had read). It included fresh fruit, yogurt and granola; cereals; fresh juice; eggs and meat; breads; coffee; tea. Everything was delicious and filling. We didn’t have any issues finding seating space for breakfast. In the evenings they had coffee, tea, and water always available by the lobby. We had to ask for a hand towel, but bath towels were there. They also brought us an iron upon request. There are no safes in the room, but the cleaning lady seemed very trustworthy and did a magnificent job cleaning our room daily. The soap bar was great. There is no free shuttle to the airport; but we were able to reserve an inexpensive Uber pick up at a specified time 7:00am and the Uber driver arrived a few minutes early (with our Uber app). The hotel is maybe 10 min from the airport with normal traffic, so very convenient. Overall we had a wonderful stay at this hotel and definitely look forward to our next visit here.

El hotel es bonito, limpio, cómodo, los muebles de las habitaciones muy bonitos, de línea. Creo que el hotel habla mucho todavía de glorias pasadas, de su parentesco con el popular y distinguido hotel Quinta del Rey de la Av. Tollocan, su casa mater; y se acerca peligrosamente al descuido y la falta de mantenimiento. Indudablemente que lo mejor es el precio, genial. se ubica muy cerca del aeropuerto de Toluca, que sin maleta, sin prisa y de día se puede ir caminando, aunque se ubica en el lado opuesto (tomando como referencia el boulevard aéreo). La ubicación y el entorno son feos, tiene en torno lotes baldíos feos, sucios, de muuuuy mal aspecto, y no está sobre el boulevard aéreo sino a 50 metros adentro sobre una calle absolutamente descuidada (de noche ultraoscuro el tramo). La atención formidable, te apoyan para solicitar taxi a la puerta.