Hotel berhampiran Metricup Bird Park, Metricup

After we made the booking at eight willows iconic room no 2, we managed to get an extention till 11am check out via email. On our arrival, staff verbally confirmed 1 hour extension till 12 noon checkout on condition after calling and confirming 2 hours prior of checkout. On the day of check out we called up the reception at 10am which was addressed by the accomadation manager who refused to give a late checkout and asked us to leave by 10am. I made her clear the email confirmation for 11 am checkout and later a verbal confirmation for 12 noon checkout, which she refused to grant and insited to leave at 10.15am. A family of 2 adult 2 kids cannot make up a checkout within that 15 minutes which I insisted, as a result she granted another 15 minutes. She was very rude from the initial conversation itself and kept insisting what she said earlier. We were really impressed with the resort, rooms, location and 1st day of service from the reception. Our experience was ruined just b'coz of the accomadation manager' s unacceptabl conversation.

My friends and I rented all 8 apartments for a week for my low key birthday celebrations with our children earlier this month. Kids ages ranged from 8months to 14years old. Premalaya exceeded our expectations and we will definitely be returning soon. The communal area was so homely and perfect to gather around the 2 fireplaces for meals. The noise could not be heard in the apartments from the communal area which was perfect for our sleeping babies. The reception for our baby monitors was hit and miss in the communal area so we put the volume up high and placed the monitors as close to the communal area as we could - it worked well in the end and I was confident our bubs were safe and sleeping soundly. It had a farmstay feel with horses and sheep freely roaming. There’s a dam on the property which I was concerned about prior to my visit but we had no issues as our kids gravitated to playing on the other side of the building where the basket ball hoop is. Plus the dam is easily seen from the communal area so it made it very easy to keep an eye on things. Iona and Hayley promptly and professionally dealt with all my groups admin concerns prior to check in which made our entire experience smooth and simple. Hayley and her family are so welcoming and just lovely people in general. Their kids made our kids feel at home straight away and they were all playing on their trampoline within a minutes of check in. I would love to come back to experience the other side of Premalaya, being a health & wellness retreat. It definitely had a calming effect on everyone despite our groups purpose being more of a large catch up rather than a peaceful escape! Well done Hayley and team on creating a venue filled with such love and care. Your attention to detail was much appreciated.

1.入住非常快，只是找入住前台找了15分鐘。如果你入住這酒店，那開車停到外面，进來時只看到餐廳入口，就對了，从餐廳进去問服务員他們會指引你入住前台！ 2.設施不是最新的但非常有格調，进房間前的走廊布置很好看，房間內也很有特色，是干凈卫生的。楼下餐館完全不會吵到住宿區。热水非常棒。有暖氣機。 3.有早餐送，一定要吃，非常好吃！可以當午餐吃，口味比太多外面的食店要好🥹🥹 4.环境很棒，而且可以提前咨詢店家什麼時候有活動，我們只是路過一晚，走的時候才知道前一天晚上有音樂節🥹🥹是包吃住玩一體的店，下次有機會我一定會再去的！