Hotel berhampiran Super Museum, Metropolis

NO INTERNET NOR REPLY FROM ASST. GM Hotel advertises WiFi, but as it turned out, not in the room. Tried several times to activate the WiFi, but no luck. Tried calling the front desk, but the room telephone did not work. Pushed cables in nice and tight, but the phone still would not work. Went downstairs to the front desk and the attendant gave me a code to use in place of my last name/room combo. Went back to the room, still no WiFi access, even with the code. Tried the phone again, no luck. Went back downstairs. Attendant tried the desktops in the lobby. They worked, and she just walked away saying there's nothing she could do. I ended up going out to a local restaurant to use their WiFi. Should not need to do this. Sent a note two days later to the assistant GM. John L. sent me an email with questions; I answered in a reply. Five days later, and still no word from John L. Would have given only one star, but seeing the hotel was clean, raised it to two. Bottom line, I should NOT need to go elsewhere to use the internet. Holiday Inn Express advertises internet, they should provide it.

Hotel is convenient and comfortable. But I really want to commend the Day Manager (name unrecalled). On the morning of our departure, some inconsiderate guests had removed the luggage carts to their rooms (hate it when that happens, does not allow sharing). So no luggage carts available, and nowhere to find them. So, the Manager helped us carry our luggage to the car and load. He was most helpful and courteous. He was apologetic for the absence of the carts, but not his fault.

We ate breakfast and it was great as expected. Our room was a little different. There was thick dust at the top of the ceilings and around the floor. The lights were dirty to touch. The comforter had an orange food stain as well as the pillow had something red spilled onto it. We got there late, so we just dealt with it. As far as checking into the hotel, When I was on this app, it was originally $49 for a king size, then jumped to $69 for 2 adults, 1 teenager, and 1 toddler. I had already prepaid as well. Then I got to the front desk and they wanted to charge me $20 more for the teenager. I even showed him I put it down on the reservation, then he printed me out a receipt telling me I did not. I was about to sleep in my car. He said since my husband was a veteran, (he seen it on the license) he said just don’t worry about it.

Very clean rooms, excellent people! Great breakfast included, and very kid friendly. Probably the best room I have stayed in ever.

Great experience!

Do you love the sound of loud semi-trucks and cars rolling by your room at all hours of the night and day? If you do then this hotel is for you! All the rooms with odd numbers are facing the interstate! You will hear traffic rolling by all the time! There are a lot of surrounding hotels nearby, several restaurants and gas stations. Some hotels are not as close to the interstate as this one is. Our room was on the 4th floor facing interstate 24 and smelled like **** in the bathroom. The smell was definitely coming from the room below our room. Our room was a king studio and we stayed on a pretty busy Wednesday night in the middle of May. The room had a separate living area with loveseat and tv. The king size bed was soft and comfortable. The bathroom was large with a bathtub. The shower had ok water pressure and I liked the metal shower head. This shower head you also use to see at many ihg hotel locations. Despite the Highway noise, we did sleep pretty good. This was thanks to us bringing a small fan to drown out the noise! The carpets in the rooms were stained in parts of the carpet. Overall, the room and bathroom was fairly clean. The breakfast isn’t anything special. A make your own waffle machine, oatmeal, apples, bananas, sausage patties, scrambled eggs, hard boiled eggs. The coffee was pretty good for hotel coffee. My suggestion would be to not eat breakfast at this hotel. There are several restaurant breakfast options nearby. Unfortunately, we would not stay here again.