Hotel 3 Bintang di Metz

We were stranded at the Metz Ville railway station today with our booked accommodation failing to email our accommodation address. By accident I stumbled across the Campanile Hotel, 3 minutes from the station. From the moment I walked in the staff were so helpful, kind and empathetic to our situation. They served us tea, allowed access to their Wifi and sitting area so we could try and resolve our situation. We couldn’t so booked a room- clean, comfortable beds, a lovely fresh room and bathroom; more than adequate for our needs. And a very reasonable price. But the staff were superb! Nothing was too much trouble- they tried to source tours and answered a multitude of questions. Special mention must be made of Fativa- an absolute gem! So kind, so caring and so patient. Her dinner recommendation was fabulous! Campanile Hotel saved our day!

When I arrived it was pouring with rain, so I missed the hotel first time around, so according to my Garming I had to drive another 1,5 KM to get round to the hotel. Pleasant reception explained how to get to the parking garage with my motorbike. Room was ok, breakfast was a fast breakfast. Not to write home about. One thing did bother me , at the reception they gave me a streetmap of Metz, but the scale was so small I couldn't use it too well, ofcourse I went the long way round to the cathedral.

Propre. Literie convenable. Petites attentions d’accueil. Personnel souriant. Salle de petit déjeuner assez grande avec de grandes baies donnant sur la rivière Seille. Mais placé dans un ensemble d’immeubles sans attraits. Pour le reste c’est l’uniforme « Ibis ». Tout se ressemble en copie industrielle : les couloirs, la petitesse des chambres. Le mobilier produit à la chaîne, le buffet du petit déjeuner et ses ingrédients. De Bordeaux à Nantes, de Nantes à Rennes, de Rennes à Metz. Le socialisme sans la pénurie…

The hotel was very clean and really easy to get to from the train station. The best part was the people working there. I needed to change my room in right after I checked in because I needed to make space for a family member who could not get home. The front desk took care of us without an issue.

The residence was easy to find and wasn’t far from the city centre, but was situated a stone’s throw from an extremely busy railway line and sidings. Checking-in was straightforward and the guy on Reception made a real effort to communicate in English. We paid for the room and for private underground parking @ 9 euros a night and we were pleasantly surprised to find how easy the access was to the car park. A word of caution though – we were in a long wheelbase Mercedes and we grounded on the ramp – could have been nasty if we had got more weight in the car. The car park had direct access to Reception and there were lifts to all floors. So far so good . On entry to the room we noticed immediately that there was a strong smell of damp and that it in no way resembled the photos on ***********. We passed through a miniscule kitchenette with a pedal bin backed by stained wallpaper, and into a bedroom so full of cobwebs that it was like a 1950’s horror film set. Spider webs in the corners, above the bed and at ceiling level everywhere. The main light shade was full of dead insects and one of the chairs was badly stained. Tops of the door frames were grimy and obviously hadn’t been cleaned this century. The main window had no security opening option so was impossible to have open without risking getting our throats cut whilst we slept. Being seasoned world travellers and familiar with second-class foreign accommodation we opted to make the most of it and chalk it down to experience, but our patience reached the limit when my wife had a quick shower and I followed to find that the water was stone-cold. Upon complaining to Reception we were told that ‘the rooms have individual water reservoirs’ and we ‘would have to wait two hours for the water to warm up.’ Unacceptable in 2022, as was the Receptionist’s suggestion that we could change rooms for an additional 100 euros. Faced with having to try to find alternative accommodation in Metz city centre at short notice during the Christmas Market period, we had little choice but to make the most of it. *********** were completely useless – said that they would speak to the hotel management but then came back to us saying that there was nothing that they could do. Hot running water on

Given the fact my Airbnb did not work out due to a late train arrival, I was grateful that this hotel was open. When viewing the price, I thought it would be a dump. To the contrary, this is by far the cleanest hotel I have ever seen, and I've been to some very expensive hotels that were filthy. In addition, my French is not very strong, especially at 1:00am in the morning, but the gentleman at the front desk managed some English and we understood each eachother. Glad I got to stay.

Arrived early and was greeted by a lovely festive reception and staff who immediately offered to look after my baggage until a room was available. When check in came it was so easy, no problems at all and quickly off to a functional and well-equipped room. This is an old building but that is not a criticism, just context if you are expecting large rooms etc but if you want enough space, every amenity you would want for a couple of days and a cozy sanctuary at the end of the day this is a great location. It is across the street from the train station, easy to get to and easy to get to the center of the town and the attractions - it just felt like staying in a large home - nothing over-the-top but clean, well maintained and everything you would need, including friendly and helpful staff - I enjoyed my stay here.

This is a lovely old hotel (above the main door in the stonework it says the royal hotel) an easy walk from the train station. Decor is lovely. There are extra sitting rooms downstairs and self serve tea and coffee is provided. Room was spacious for an Ibis, large bathroom, very comfortable beds and quiet. Breakfast was a bit chaotic, I don't think there were enough staff to cope with the number of guests, everything from food to cutlery kept running out. Loved the yoghurt and fruit but everything else was very carb heavy but that is probably my taste rather than French. My only problem was the house keeping lady. We had asked if we could stay an extra 30/60 minutes so we didnt have to hang around the train station and were told no problem the night before, yet at 1210 there was banging on the door and this angry lady was saying get out you leave, she would not listen to me, possibly a language issue but there was no mistaking the angry face. Maybe she should concentrate on the mouldy bathroom, unfilled soap containers and missing towels before she is rude to guests?

Tout était parfait et au top 👌 Excellent accueil, personnel très sympathique, ménage également Literie parfaite Très bien mangé au restaurant de l’hôtel Nous avons passé un excellent week-end en famille 😃 Nous reviendrons sans hésitation 😛 Encore merci 😋

Let’s get the good points out of the way first. The reception staff were lovely and very helpful, the location is great for seeing Metz and it has free parking… I booked this hotel for one night without my usual diligence and research, I got what I deserved! After being directed to the local free parking and negotiating the tight entrance ramps I was less than comfortable with the surroundings. It seemed that the car park wasn’t very secure, litter strewn on level -1 and seemingly used as a toilet. This was reinforced by the stairs to ground level which required the holding of breath, it really was that bad. As above, the welcome from staff was great but on exiting the lift to our room on the first floor (106) there was an unpleasant odour. The room was a decent size, a bit sparse, very warm with one portable fan but the real issue was the carpet. Black stains that looked like ground in dirt or gum and other dubious looking stains in several other places. The bathroom was clean but the rail and attachment to hold the flexi shower head was missing from its mountings. The separate toilet was in a small cupboard just inside the door, again it was clean. The entrance lobby had what looked like long-standing cobwebs above head height, I’m guessing that the spiders are permanent guests. The bed was averagely comfortable and the linen clean. The wall paper appeared damp above the skirting boards and was discoloured. It isn’t the cheapest Metz option and really was presented poorly, there isn’t an excuse in a modern city for low standard accommodation like this.