Camino Real Santa Fe

不錯的位置

I do not recommend the Hotel Camino Real Santa Fe at all! I, as the owner of the Travel Agency, am never going to propose it. I rented a Junior Suite and it didn't even have two cups of coffee, only one, it didn't have coffee or cream, the hair dryer was broken, and although I complained at the Reception, they never changed it, the shower barely had any water, the room almost dark, they are not lighting. I had to give my License and Passport to exchange dollars for pesos and I hope they respect the rules of confidentiality and security, and nothing happens with my information. At breakfast, the bread and other pastries, old, like the ham, cheese, etc., looked reused, with the edges burned from the cold, but, I have to highlight that the employees are very friendly, they behave attentive and professional, I have no complaints about the restaurant staff. At the Reception, I did not have the same experience at the Reception with one of the employees to whom I gave complaints about the lack of conditions and the broken dryer, he literally did not care. I will never return to that Hotel, it does not comply with what they advertise at the time of renting it.

Everyone was very friendly except the front desk. It seemed as if they were doing me a favor staying here? Even though service in Mexico is not the best, this was at a whole other level. Strange, nobody behind the front desk smiles.

Very easy check/in. Amazing service at reception and restaurant. I will definitely return.

Jose Garcia is an exceptional staff who has been ready to assist at any time!!

An absolutely miserable check in experience. Unfortunately I was greeted by a young lady who was absolutely not interested in customer experience or hospitality. It was a sharp shock after a long trip. Onto the room and a large table of half eaten food greeted me. This sat outside my room, smelling for a number of hours. I took a photo of it. I was then woken up by staff coming into the room in the morning. The breakfast was excellent and staff in the restaurant were efficient and friendly. Check out experience was non existent.

Very tasty steak. Treadmill in the gym is excellent (there are 3). Warm comfy room. Nice large bed. Good internet access. Quiet.

The property needs maintenance and the staff need training

water in Mexico city is not healthy to drink, so it is necessary Hotels provide complementary bottles of water to drink at night. It does not make any sense to get ONLY 2 small (8 oz ea) per double room per night. When requested more at the front desk the answer was that they only provide 2 bottles, if I need more, they can be purchased thru Room Service, that is simply ridiculous!