Hotel Holiday Inn Express di Miami

Would not stay here again or recommend for anyone else to stay here. We typically use Holiday Inn any time we travel, but this was by far the worst one we’ve stayed at. Check in was a mess. Rooms were not cleaned and ready and there were multiple families trying to check in around 3:30-4:30 who were being told their reservations had been cancelled. It did not matter that they had a confirmation number, they were told the hotel was overbooked and they’d have to go to Joplin. Nothing was done to help any of them find rooms at other hotels and management kept blaming the corporate website for the cancellations. They were probably better off for not having to stay at this hotel though. We had several rooms booked directly through the hotel. None of our requests were honored. None of the rooms were close together (we were all on separate floors-not ideal with kids), no top floor rooms either; we could hear people running the halls all night. After calling the front desk about the noise we were told there was nothing they could do about it. One room had a horrible smell when the air was on but they had no other rooms to move us to, and we were told if we didn’t want the room we could leave and they would check someone else into it. Horrible customer service skills were on full display for our entire stay. Rooms did not seem thoroughly cleaned. Both carpet and tile in the rooms had a sticky feeling. We used a wet towel to wipe the tile down and it seemed to help a little. Linens were dingy and stained. In one room, the shower appeared to have mold in one corner and the shower curtain was stained. I’m another room, one curtain was missing from the window and the one that was there had several holes in it-and this was a ground floor room that looked directly into the parking lot. None of the rooms had that clean smell, which they should’ve still had since we had to wait for them to be cleaned before we could check in. Seemed like every time we came back to hotel the housekeeping staff was outside on a smoke break, so maybe that’s why the rooms took so long to get ready. The elevator is directly across from the pool area and the floor was always wet and slippery there. We heard one guest asking if the staff could put a rug down to help avoid anyone falling, but they would not do that. One guest laid a towel down to soak up the water but the staff quickly removed the towel and did absolutely nothing to fix the issue other than yell at people that the floor was wet so don’t fall. Pool and gym were “out of order” on Saturday. Breakfast was subpar for a Holiday Inn and consisted of burnt biscuits and sausage gravy, warm yogurt, cereal, and spoilt milk. One gentleman was having cereal and found that his milk was spoilt. He made another bowl with a new milk and it too was spoilt. He told everyone in the room to avoid the milk because it was all spoilt. Staff was made aware of the issue and did nothing to correct it. We visited with others during breakfast