Hotel berhampiran Bed Bath & Beyond, Middletown

Great location (Applebee's right next door!). It was very clean -- that's not something I can say for most hotels post pandemic. Breakfast was good and the hotel was easy to navigate. I would definitely stay here again if I'm ever back on Aquidneck Island.

Overall: A safe, clean, quiet option when looking for a place to stay in the Newport area - significantly less expensive than staying downtown, even when factoring in Uber / Lyft rides (over the 2 days/2 nights we were there, we spent about $100 between 8 rides to / from the hotel to either the beach or downtown Newport). PROS: 1. Rooms are clean and fairly spacious, hotel feels safe, free breakfast and downtown Newport is just a short ride away! A good spot for a weekend getaway to Newport. 2. Front desk staff was great, they let us check in early (even after a sold out night) and both times we asked for extra towels, they were brought up almost immediately. 3. I also appreciated how a Starbucks, Shaw’s and Walgreens are all within a 10 minute walk of the hotel (even though the walk to get there isn’t the most pedestrian friendly). 4. I didn’t have the chance to use the indoor pool, but I appreciated the option, as I don’t believe all Hampton Inn’s have pools. Recommendations for Improvement: 1. Shuttle - either making the shuttle free or at a much reduced cost. I read in reviews that the shuttle was $3 one way and was disappointed to find that the price has increased to $7 one way per person. For the average couple, let alone the average family, it’s cheaper - or at the very least the same cost (depending on the time of day) - to just Uber / Lyft downtown. 2. Not sure why the website lists an onsite restaurant? There isn’t one, other than the lobby hosting the complimentary breakfast, which is only open at breakfast. I’d recommend adjusting this on the website as it’s a bit misleading. As a Hilton credit card holder, I was hoping to use my quarterly Hilton credit for a drink and/or meal here, and was disappointed to learn this wasn’t a possibility. 3. Fix the Keycard issue - our keycards weren’t working our second night and we had to go down to fix them. Then, that following morning before checkout we had the same problem with the new key cards as well, not sure the issue there.

After deciding to visit Newport RI for a few days, we started looking into hotels. There some fair 2.5-3-star hotels in the Warwick/Kingstown area which are reasonably priced, but staying there would involve about a 30-minute ride one-way in and out of Newport. Since all of our to-dos on the itinerary were in the Newport/Middletown area, we decided to try to get a hotel there. Now, there is a huge price difference between the two areas; a $150 per night in Warwick would be $300 in Middletown and $400+ in Newport. We settled on a few in the Middletown area which is only about a 10-15 minute drive into Newport/Wharf area. Of those few, the Sonesta consistently received above average-good reviews and was modestly-priced, given the location. The Sonesta is located off W. Main Road with lots of food, retail and fuel options. This is always helpful when you are traveling with a family. We arrived at about 3 pm on a Thursday and it was very quiet. I stopped off at the reception area and was quickly checked in within a few minutes. The front desk staff were very nice. As of this writing, face masks were required in all common areas, though I observed guests both masked and unmasked (50/50) in the common areas throughout our stay. We were advised of the closest entrance to our rooms. We drove around to that entrance, parked and entered our room after a short walk. The room was what I expected: typical 2.5-3-star accommodations. Pros: generally clean room, sufficient outlets, lots of lights, mini fridge, coffee maker but no cups, efficient temperature controls, convenient roll-out wheeled desk with chair. Cons: some grit in the bathroom corners, no microwave but communal microwave near ice maker (iffy call during COVID), beds seemed to be double beds and NOT queens, small flat screen tv seemed very outdated, no liners in any of the garbage cans, TV remote a bit frustrating (like many other hotels) I am not a fan of the separate toilet/tub from the sink/mirror, but I’ve seen this before in other hotels. Our biggest issue, like many other reviewers have mentioned, is the complete lack of room housekeeping. In our 3-day, 2-night stay, not only was our room not cleaned, but I did NOT see any housekeeping service in the halls throughout our entire stay! It wasn’t much of a problem for us as we reused towels and kept the room clean ourselves… but it was just very unusual. I’ve known other hotels to ONLY clean when requested in an effort to conserve water (washing sheets/towels) to be more eco-friendly but they usually announce that somewhere. There was NO indication or signs that this was their practice. My guess is that, like many businesses affected by COVID, especially hotels, they are very short staffed and simply cannot accommodate daily cleanings, though I may be wrong. But, since I observed very little staff throughout my entire stay, I believe this is the most probably cause. I don’t mind this…I just wish it was announced and the guests were notified

環境不錯，性價比高，相比Newport，地處隔壁的middletown的酒店都價格美麗許多。開車也衹需要十分鐘就能到newport。另外newport這邊的龍蝦也很不錯！

旅途中住一、兩天還行，早餐太可憐。衞生間比較新，尚可。