Hotel berhampiran Grand Central Airport, Midrand

Amazing stay. Clean rooms, everyone was down to earth and lovely. I would have given 7 stars if i had the option Will be back again

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Air conditioning was not working throughout our stay. Requested a fan several times kept being told none were available. Saw an employee taking a fan upto a room but we were still told none available. Upon requesting a compensation for the trouble we went through a fan miraculously appeared when it was almost time to check out

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?

What you see is what you get and then some. The staff are so polite and keen to assist; the rooms are spacious and very clean; and the breakfast has quite some variety. The location is very central within the Sandton area which makes moving around pretty easy especially since they provide shuttle services to and from the Sandton city mall.

Excellent service. Amazing rooms and hotel. Everything was top notch. Very family friendly and our kids loved the heated indoor pool since we stayed during winter. Loved the location - so close to Nelson Mandela Square and all the restaurants

The staff at the Westcliff have made this entire experience truly remarkable. From Reception all the way to the staff at the spa, every member of staff made this stay and our wedding something so special. The food was also absolutely delicious and everything we ate was amazing! to make a special note about Kevern, from the moment we sent our first email he has gone above and beyond to not only make us feel welcome but to ensure every step of our wedding journey went perfectly. He ensured that every milestone was an event in itself and we feel like he is the main reason why we had such an incredible day. He was controlling everything in the background so that we weren't stressed about anything which we appreciated so much. He also made sure that we got our alone time together on our wedding day in the rush of everything which is the time that we cherished most. Kevern is not only an amazing leader of his team but also such an amazing person and we could not be more thankful of everything that he did. We feel part of the Four Seasons family and we are extremely grateful. Thank you to everyone at The Westcliff.

The house located in a very good area, the room is very clean , the problem is that the house owner didn't welcome me in the begging because he didn't notice my booking, I didn't get the breakfast as he didn't prepare for me and for sure, there was no welcome fruit, I think better any one want to go there should call 1 day before he arrive

I stayed I the holiday inn Johannesburg for about 5 weeks for business, the rooms were comfortable and quiet considering the amount of air traffic overhead , the rooms were clean and well kept , the staff were great , and breakfast was varied and good selection , the hotel is kept secure by the gate staff . Special thanks to the bar staff who tried their best to keep the bar stocked for 8 people sitting drinking by the pool most days ( Linda and William can’t remember the other names ) but they all done a great job Would certainly return again on next visit well done guys and girls

Excellent location. In and around the hotel, there are a lot of delicious restaurants. The highway is easily accessible. The bedroom was nice and tidy. Would return to stay there.