Ulasan Starhotels Anderson

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your wonderful 10/10 review. We are truly delighted to hear how much you loved your stay with us — from our excellent location right next to Milano Centrale to the stylish interior design and the efficiency of our staff.It makes us very happy to know that your luggage was delivered directly to your room, that amenities such as slippers were brought to you within minutes, and that you found both the mattress and the bedding exceptionally comfortable. Providing quick, attentive service is something we care deeply about, and your words mean a lot to our team.We are honoured that you would choose to stay with us again on your next trip to Milan. We look forward to welcoming you back for another wonderful experience.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,thank you for this lovely review!We are delighted to read you felt this welcomed by our staff and that your experience at our breakfast and restaurant left such a positive mark. We sincerely hope to welcome you back soon and offer an even better experience. Kind regardsThe Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are glad to hear that our very convenient location next to Milano Centrale made your stay easier, especially with quick access to airport buses, metro lines M1–M2–M3, and plenty of dining options nearby.We appreciate your comments regarding the room size and amenities. While toothbrushes are not included by default, they are always available upon request at the front desk. We are pleased that you enjoyed the complimentary bottled water and found the breakfast selection satisfying.Thank you again for your review. Considering the location and services, we are happy that you found the overall value positive. We hope to welcome you back on your next visit to Milan.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you appreciated our convenient location next to Milano Centrale and that breakfast met your expectations.We are truly sorry for the inconvenience with the extra bed. We fully understand how unsettling this must have been for your family. When you informed us, our team arranged assistance immediately, and the technician explained that he was already working on similar maintenance issues that day. We regret that this affected your stay, and we will reinforce our checks to ensure that all extra beds are perfectly stable and comfortable before guest arrival.Thank you again for your comments. We hope you might consider giving us another opportunity to offer a smoother and more pleasant stay on your next visit to Milan.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are glad to hear that our convenient location right across from Milano Centrale made your stay easier, especially for early train connections, and that you found the lobby modern and pleasant.We are sorry to hear that the room’s cleanliness and the condition of some furnishings did not fully meet your expectations. We appreciate your comments and will share them with our housekeeping and maintenance teams to further strengthen our room quality standards.Thank you again for your review. We hope you might consider staying with us again so we can offer a more comfortable experience on your next visit to Milan.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our perfect location right across from Milano Centrale and the convenience of having the Uber pick‑up point directly at the hotel entrance.We are especially pleased by your kind words about our team. Even though the reception is located one level below street level, we are glad that our attentive and thoughtful staff made your arrival so smooth—welcoming you with umbrellas on a rainy day and assisting with your luggage all the way to the front desk.Thank you for your warm recommendation. We truly look forward to welcoming you back on your next visit to Milan.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced upon arrival. Finding a room with lighting issues and an unexpected item left behind is certainly not the impression we aim to give, and we fully understand your disappointment.We appreciate that you informed us immediately, and we are glad our team was able to arrange a room change right away. We regret that the desk lamp in the new room was still not functioning properly. This was an isolated technical issue, and we will reinforce our room inspection procedures to prevent similar situations in the future.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for taking the time to share your feedback with us. We are sorry to hear that there was a misunderstanding regarding the 10‑euro charge. This amount refers to the city tax, which is a mandatory, non‑refundable fee established by the Municipality of Milan. If it was perceived as a refundable deposit, then there must have been a miscommunication, and we regret any confusion this may have caused.As for the complimentary items, we are sorry if the service did not fully meet your expectations during your stay. We will certainly take your remarks into consideration as we continue working to improve the overall guest experience.We appreciate your comments and hope to have the opportunity to welcome you again for a more seamless stay.Kind regards, The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us. We’re delighted to know that you enjoyed our convenient location, the décor throughout the hotel, and the comfort of your room. It’s also great to hear that you appreciated our breakfast.We're truly sorry, however, that you felt overlooked during the coffee service. This is certainly not the level of attention we aim to provide, and we appreciate you bringing it to our attention. Your comment has already been shared with the team to ensure that every guest is checked on consistently, especially during busy breakfast hours.We’re grateful for your suggestion and for the opportunity to improve. It would be a pleasure to welcome you back for another excellent stay.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear caixingjun,Many thanks for your lovely review!Hope to host you soon again!Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Jiradett,Thank you so much for your fantastic 10/10 review — it truly means a lot to us. We are delighted to hear that you found your stay to offer exceptional value and comfort, and that our unbeatable location right across from Milano Centrale made travelling around the city incredibly convenient.We’re very pleased that your Superior Double Room met all expectations in terms of cleanliness, comfort, and amenities. Knowing that you felt completely safe thanks to the presence of our security team at the entrance is especially rewarding: creating a calm and secure environment for our guests is one of our top priorities.Your warm recommendation is sincerely appreciated. We hope to welcome you back soon for another stay that combines great comfort, peace of mind, and outstanding value.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear RMYY,Thank you so much for your excellent 10/10 review. We are delighted to hear that our unbeatable location, just a short 3‑minute walk from Milano Centrale, made your stay so convenient.We’re also very pleased that you found the room perfectly clean and that the air‑conditioning kept you cool and comfortable during the hot summer days — it’s always a priority for us to ensure a refreshing and relaxing environment for our guests.Your kind words are truly appreciated, and we hope to welcome you back for another great stay in Milan.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear ChristineChan126,Thank you very much for your excellent rating and your wonderful comments. We are delighted to hear that you found the room clean and spacious, appreciated our location right next to Milano Centrale and enjoyed the friendly and helpful service from our team. It is great to know that our staff responded quickly to your requests and contributed to such a positive stay.We are truly grateful for your intention to book with us again. We look forward to welcoming you back for another comfortable and pleasant visit to Milan.Kind regards,The Hotel Management

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you found Starhotels Anderson exceptional and that our unbeatable location next to Milano Centrale made travelling around Italy especially convenient, from airport connections to your onward journey to Florence.It is wonderful to know that you enjoyed our modern, quiet and stylish rooms, as well as the outstanding breakfast selection. We are also very pleased that our welcoming staff made you feel right at home.We truly appreciate your positive feedback and hope to have the pleasure of welcoming you back on your next visit to Milan.Kind regards,The Hotel Management