Hotel berhampiran Rebus, Milan

Here is my story with this hotel. I booked a double room in the address show on google. When me and my boyfriend arrived the hotel, we were led to a completely different seperate building which is 300 metres far away from the hotel. When I showed my confirmation letter, hotel tried to claim I booked seperate building but I DID NOT. The guy in the reception came up with a solution and offered a tiny single room (attached) to us which was completely unacceptable. He said he will refund the money. I did not get any money back, neither I stayed in the hotel. I would not recommend anyone experiencing this. I am still trying to get a refund. Hotel was not helpful on this matter. There are much better options and metro goes nearly everywhere in Milan!

I´m not sure how it is like to stay at Ostelzzz for several nights, but I find it a very convenient solution for me who arrived around midnight in Milan, and already had leave from Milano Centrale by noon on the next day. I had a proper sleep for one night in a capsule. It really was a hostel, but with so much better privacy. Staffs were extremely kind and helpful. They gave me a welcome drink. Online check-in in advance made my actual check-in so much easier. Had everything I needed, incl breakfast, towel too. Clean and well-organized. Breakfast was simple, but more than good enough for me. I wouln´t hesitate to choose Ostelzzz next time.

We were very specific about where we want to stay in this trip. Near to the train station was a major consideration and we like that this hotel is so near to Milan Centrale. The location was really easy to find 2 wheels bike to cycle to almost anywhere we want in the city centre. By the end of the trip, we wanted Asian food, and we managed to find some good Asian place to eat where is near the hotel.

What a great hostel, I’ve stopped at many hostels in my time but this was very much one of the better ones. I can only comment on our private room however. Friendly welcome, easy enough check in even though we arrived at 2am due to cancelled trains, not a problem! Great bar and area, things always happening. We saw a live jazz band in there for the one night we were there. Pub crawls, city tours for free, speed dating have it all. Our room was great, clean and comfortable. It was quite loud during the night, noisy neighbours (not the hostels fault) and a weird kind of opening of vents or something from the aircon possibly. Couldn’t put my finger on it but maybe worth looking at. Thankyou to the team!

Is something is worthy it in this hotel is the great quality on the stuff . Due to my Job I have to stay more than a month and ALL the people working there made me feel at home .. from the reception personal til the personal attending in the bar and at the breakfast . Is amazing how much effort they put in their job and how they try to help you in everything you need. they are super professional .they became my Milanese family a big big thanks to from the reception : gaetano, Amy,belen, Hassan,erlsy,gianluca,marisa from the bar and breakfast: Salvatore, lucia,enza, Marisa,alesandra,Dilepa, Gianluca,helena Camila Altieri

Stayed here for the second tine. Great place, very quiet. Not in the center but you can easily get to all the attractions by Metro or train. Super prompt check-in. The room was spacious, nice modern design.

I only stay for 1 night, but the room is clean, the view is great (my room is on 9th floor), and everything is like in the pictures. The hotel is reasonably close to metro station, I don't need to go into the city center so it's not a problem. Overall good experience.

Siamo state una notte, il personale è disponibile e gentile, in generale buon rapporto qualità prezzo. Buona colazione a buffet con ampia scelta di dolce e salato. La struttura è un po’ vintage così come le stanze. Però abbiamo trovato tutto pulito.

Difficult to find the entrance Very mediocre breakfast Rooms need makeover Although my voucher stated checkout between 10:00 - 10:30 I was not able to enter my room anymore at 10:00 when I came back from breakfast and had to go to reception together the card activated again

The only positive aspect of the hotel was its convenient location and the availability of a free parking spot. However, it failed to live up to its price tag and its supposed 4-star rating. I also felt that the hotel displayed a somewhat greedy approach to pricing. Unfortunately, I made a mistake during the booking process by reserving the room for only two adults instead of including our 4-year-old child. Curiously, I discovered on the hotel's website that this oversight didn't affect the price. I contacted the hotel three times to rectify the error, but each time I received a different response. Initially, they claimed they could update the booking at no extra cost. Then, they mentioned an additional charge of €15 per night to make the necessary adjustments. However, when I followed up with an email, they suddenly demanded €30 per night for a correction that should have been complimentary. This behavior came across as both greedy and unhelpful. Although breakfast was included in the room rate, it was far from impressive. Each day, the options were limited to a monotonous offering of eggs and ham. It certainly did not justify the cost. Additionally, the room itself appeared worn and damaged, as evidenced by the attached pictures. I am genuinely perplexed as to how this hotel managed to attain a 4-star rating. Overall, I cannot recommend this hotel due to its lackluster service, questionable pricing practices, and underwhelming breakfast selection. The condition of the room further diminishes its credibility as a 4-star establishment.