Hotel berhampiran AMC Sales Inc, Minneapolis

There was no microwaves and no breakfast unless you paid for it. Other than that it was a nice hotel. I just thought I’d get a microwave in my room and free breakfast for how expensive it was.

房間很小，房間內味道很大。整體住起來舒適度很差。

Stayed here a few times now and it’s adequate but not impressive. The shower curtains don’t close properly so we’ve had puddles on the floor outside bathtub in 3 different bathrooms. Bed is comfortable. Breakfast is ok. Staff are very nice and helpful.

Came for a conference in February and stayed at the hotel. At check-in, the woman who checked us in was unfriendly and made us feel like her face would break if she ever tried to smile. All I can say is stay away from this place in the winter unless you are a lizard and love hot temperatures. The rooms were literally 85 degrees and there is a sign next to the thermostat saying that in the wintertime the cooling is turned off so the only way to cool the rooms is to turn the heat/cooling unit’s power OFF and open a window. Well, the windows only open a total of 3 inches (the width of a cell phone max) and allows no breeze to come in. I ended up turning on the bathroom fan to try and pull some kind of air movement. You should not have to keep a wet washcloth next to the bed to wipe your body down to get some kind of evaporative cooling in the middle of winter when it’s 18 degrees outside, but 85 in the room at night. I rarely write a bad review for a hotel, but this was just one I need to warn others about. All of the other people from the conference who stayed there had the same stories about the temperatures of their rooms. So bad.

POSITIVE: This is my second time coming to this hotel for a convention. My first time here was quite pleasant. The staff were very kind and helpful. The room was tidy and clean. I love the fact that we have complimentary access to the athletic club. It's small but it was pretty nice and more substantial than other hotel fitness center I've seen (so far). The breakfast buffet was excellent! I do appreciate the fact that they let me check in as early as 10am because I overestimated how long it'll take to arrive from the airport! Check out also went pretty smoothy. I am an IHG rewards member so I got to checkout at 2pm, which was nice. NEGATIVE: My second visit was not so excellent, unfortunately. My card kept getting deactivated. Thankfully they were able to reactivate it quickly, but it has happened 3 times during my stay. This is more of a mild frustration: my friend also called in the day before we arrive to check if there were complimentary toothbrushes. Unfortunately when we arrived there were none. While it is a minor issue, I'm surprised they didn't check before telling us there were actually limited supplies or none at all. I'll just make sure to bring my own toothbrush to avoid this minor inconvenience in the future. VERY NEGATIVE: We had some unusually warm weather in Minneapolis where temps were up to the mid 80s. Unfortunately, they could not turn on the AC due to the building being old. I can understand the weather being unusually warm and not prepared, but what I do not appreciate was how the situation was handled. Fans were limited in supplies and people at the top floor had it worst. Some windows could not be opened the entire way, so air circulation in the room was very limited. Perhaps this is more of a design issue of the hotel but it's honestly time it's updated. Climate changes overtime and it's important to adapt. I'm sure my experience would have been as pleasant as the first time if the weather was closer to average but this situation really proved to me how the hotel chain prioritizes profit over the comfort of their clients. So, I don't blame the staff. They did their best, so thank you for your hard work, staff!! I'm more frustrated with the company as a whole. Please, update the heating and cooling system.

Nice hotel，nice place. I’d like to recommend to friends. Will back next time.