W Minneapolis - the Foshay

The flush of the commode was not working. We've asked someone to fix this problem. They've told us that they would send their engineer, but they didn't. We've asked for blankets, but they didn't send any. There is NO toilet shower near the commode to wash private parts after peeing and pooping.

Unfortunately, several issues arose during my visit that, while frustrating on their own, together point to a broader concern with operational efficiency and customer service. First, despite selecting the "service daily" option for housekeeping during online check-in, my room was only serviced on one day. I did not leave a "Do Not Disturb" sign on the door and made several attempts to rectify the situation by contacting the front desk in person and by phone on both days. On one occasion, my request was ignored without explanation. The following day, it took multiple attempts and conversations before the room was finally serviced. Secondly, as a Platinum Elite member, I was offered a complimentary breakfast as a welcome gift. I placed an order at 8:00 AM on Sunday morning, intending to enjoy the meal before departing on a four-hour drive. Unfortunately, the breakfast never arrived by the time we left at 10:30 AM. When I inquired with the front desk, I was assured someone would check on the order and call me back immediately. That call never came. Most concerning, however, was a serious security lapse on Saturday evening. A front door staff member allowed a man who was not a guest to enter under the pretense of needing to use the restroom near the lobby bar. Instead of heading toward the restroom, he followed our group, as well as a group of young female guests, to the elevators. The man was clearly unstable, making incoherent comments about offering and asking for money. When I alerted the front desk staff, they seemed uncertain on how to handle the situation, allowing the man to board the elevator with the unaware female guests. This was a significant security failure that could have ended very poorly. It’s clear that your hotel, like many in the W Hotel brand, emphasizes a “hip” and trendy atmosphere, which I appreciate. However, it is crucial that customer service and safety are not compromised in the process.

It’s tired. It’s faded. It wears its W brand glitz more like costume jewelry than couture. Used to be one of my favorite Ws. I hadn’t been back in a few years, and those years weren’t kind to her. I don’t mind all of the foregoing. It is where I needed to be for this trip and I’m not exactly the glamorous type. But what I did mind was that my room, 1103, had electrical issue which they were apparently unable to fix. Specifically, the power would go off in the main room for seemingly no reason. Didn’t even have to have all the lights on, or the TV, or the iron plugged in. It would trip a fuse randomly and the room would go dark. When it first happened after I checked in I called down and they sent someone up who told me to just press the reset button on the outlet by the door. But it kept tripping. It’s not a bulky fix but it’s annoying. I mentioned this to the front desk after my first night and they said they’d fix it, but either they couldn’t or they didn’t because it kept happening my whole stay. It’s an old building, but I think this just typifies the evident lack of care to update really anything about the hotel that I saw. Too many options nearby to keep patronizing this fallen property.