Guest User
February 4, 2025
When I checked in and was getting ready to go to bed, I discovered that the bathroom light was broken and I couldn't turn it off. I contacted the waiter, but the problem wasn't fixed for a long time, so I kept waiting. The engineer came to fix it, but it didn't work for a long time. Then the engineer suggested changing rooms, but the waiter didn't fix it for a long time, so I just kept waiting. Finally, after urging him, I changed the room, but it turned out to be a room type that was one level worse than the booked room. I was told that the booked room type was no longer available, and I didn't get a refund for the price difference. The room was full of cigarette smoke, it was really bad. I took my kids out to play, and we were still changing rooms in the middle of the night. The kids were exhausted.
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