Hotel berhampiran Fort Missoula Museum, Missoula

Spent a couple months in Missoula for work and could not recommend this hotel more. From the general manager Ashley to the front desk staff, everyone was extremely friendly and attentive. The hotel itself is wonderful. I couldn’t have asked for a better stay. I’d also like to give a tip of the cap to Gwen the bartender. When you are away from home for so long, it was nice to unwind with a beverage in the evening. Gwen became a familiar face and did an outstanding job of not only being a good bartender but being a pretty cool all around person to talk to. If you are looking for a hotel in Missoula, you can’t go wrong with the Residence Inn.

very good experience. The mattress is so comfortable that we don’t want to get up.

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

Lobi sangat mengagumkan semasa masuk dan kakitangannya sangat ramah dan membantu. Akhirnya perlu menukar bilik tiga kali kerana tidak bersih. Bilik pertama di mana saya mempunyai kuki penuh dan Cheez-Its di lantai antara katil dan di belakang kerusi / menyembunyikan katil di sudut. Ia adalah bilik kedua yang lebih bagus dengan balkoni. Setelah diperiksa, permukaan meja ditutup dengan gula dan cairan tumpah yang telah kering dan membeku dan terdapat cetakan gambar berminyak di atas meja. Peti sejuk itu penuh dengan ais krim cair dan kopi lama di dalam bekas terbuka. Bilik ketiga yang saya masuki mempunyai kuki di bawah penutup tempat tidur di lantai bersama dengan kepingan plastik yang agak tebal di mana-mana. Ketika kerusi di sudut dipindahkan ada popcorn yang tersebar di seluruh lantai dan alas tempat tidur yang berada di bawah pelindung yang malu itu ditutupi makanan tumpah yang tidak dicuci. Saya menempah melalui cip dan tidak dapat membatalkan tempahan kerana pembayaran di muka, atau saya pasti akan mempunyai, jika anda mempunyai anak atau haiwan yang anda bimbangkan alahan, saya mengesyorkan anda tidak tinggal.