Hotel berhampiran Missouri City Shopping Center, Missouri City

酒店位置不錯，華人比較多！生活方便，設施也不錯

I had a bag of shoes that went missing after housekeeping came. When getting ready to go to our event is when I realized my shoes were either mistaken for trash or stolen. Assuming this petite man has no need for women's shoes, I met with the receptionist who checked lost & found and took us to the side room where the recent trash was being held. Me and my husband sifted through the trash ourselves when she told us if it's not here it could be in the outside dumpster. My husband requested someone to check for us as we were already very late. The next morning I met with a manager. He checked security footage and said he didn't find any visible evidence, but mind you the camera angle is not direct and you can't detail the contents of the cart to see what's actually in there or not. I explained there was a sentimental connection to these shoes as they were my own WEDDING shoes. I cared more about finding the shoes itself than any monetary compensation for them, so much so that I was willing to personally search through a hotel's trash two days in a row. They told me the housekeeping staff are trained to distinguish valuables vs trash...my question is why is this even an issue to train on? I remember the receptionist earlier sympathized with me and insinuated this is not the first time something like this happened either. What still confuses me is why they are mistaking items for trash when the trash bin itself was empty. If the motive was not to steal, it's definitely negligent. I wouldn't have even let housekeeping service our room if it wasn't for finding horrible stains on our bed sheets right upon arrival. Two strikes at this hotel already in terms of the room and staff. The shoes were not found, no ownership was taken, and I was given no compensation for my loss and troubles either. I had a horrible weekend because of this incident and I left very unhappy losing such a sentimental item. Especially after being loyal Marriott members for years, I was shocked this even happened and that we couldn't get this resolved. Please do not keep valuables unattended and monitor when housekeeping is in your room or just skip the service all together. If something is missing or stolen, you will be at a total loss. I'm never stay at this location again and have to reconsider all Marriott properties from now on.

This Holiday Inn Express was the nicest one I've been to. The cleanliness was impeccable, and the service of the staff was the best. The Front desk agents that helped us were always smiling and the housekeeper supervisor was the absolute best! She asked us every day if our room was ok and if we needed anything. Breakfast was delicious and the attendant, Tameka had us taken care since my wife is lactose intolerant. She had almond milk ready for us. Amazing Service! They should be #1 if they keep staff like these people who actually care about the guest. With the way the world is going, you are lucky to find these types of people.

We had a quick weekend trip and this location and rates were just right. Late night staff was extremely helpful. The hotel was clean, breakfast was the standard fare where you can make your own waffles, with offerings of potatoes, eggs and a protein; along with toast, yogurt, muffins, juice tea and coffee. There's a clean outdoor pool and small work out space. It's not too far from stores or places to eat. I would book there again

EXCELLENT PLACE TO STAY...EXTREMELY CLEAN FACILITY AN FRIENDLY PEOPLE...WE CHECKED IN AROUND 7PM CST AND THE RESTAURANTS WERE VERY CLEAN AN ALSO VERY ACCOMADATING WHILE WE WERE THERE ON OUT OF TOWN BUSINESS.....THE BREAKFAST BAR IS LOCATED IN THE LOBBY AREA...WE ATE ELSE WHERE