Hotel berhampiran Ferchensee Lake, Mittenwald

At a rate of EUR 220+ per night, we expected a calm, well-maintained, scenic and professional hotel experience. Unfortunately, we found neither. Rooms are equipped with kitchenettes which are unlocked at an extra charge of EUR 30 (we did not opt for this). The (locked-in) old kitchenette fridge kept us awake all of our first night. Staff acknowledged the poor state of this equipment and admitted several guests had complained about this noise before us. Thankfully they turned the fridge off for our second night. But why was this on in the first place when we had not booked the kitchenette extra? We came for Alp calm - not noise of an old fridge we did not even have access to. Hotel facilities were old - all of it - all dated from when constructed (early or mid 70s?). Wall-to-wall carpets in room. Our roomed smelled of old cigarette smoke. We were tempted by beautiful looking photos of the hotel where balconies had unspoiled views of the Alps. Unfortunately our room was dark and had no view whatsoever - expect for a few trees and a railway track that had trains spoiling the tranquility we came for. Website photos for not live up to expectations! Waiters repeatedly did not take our requests seriously, whether we asked for frites to be replaced by potatoes, chicken to be added to our the vegetarian dish (waiter shrugged this request off, before eventually accepting for an extra charge), or forgetting to prop up our breakfast table (no butter on day one, no yoghurt on day two - all paid for). English skills also questionable. Aargh - for this price we expected so much more - this was unfortunately a disappointing stay for us. This is a pity because the hotel location is good and the place has some good potential if owners would only pay to maintain the place.

Terrible experience. Dated, old, uncomfortable mattress, no full set of bedsheets, noisy, hot and an incessant blinking security light over the parking lot that kept me up for three nights. Insult to injury, front desk clerk threatened an early departure payment fee of all remaining days when there’s not such policy anywhere on the hotel’s website. Fortunately, between my employer and credit card company, they put the good clerk in his rightful place and I departed a few days early without any additional fees.

Horrible experience, in terms of my second day stay and my experience in the restaurant. I was only going to stay in this hotel on Friday, and Saturday Sunday elsewhere. Given the Friday night well spent there and with a nice room, I canceled my original Sunday plan and booked one more night with Aja. I left the hotel then I came back. I was downgraded from 3rd floor inner circle to the 3rd floor street view room, after I complaint about the street noise, the hotel reception downgraded me even more from the 3rd floor to 1st floor a room in front of the construction site. I do not know what else to say, after telling the reception I am a light sleeper, really needed this vacation which I paid and deserve. She still two times, give me bad rooms. In the end I paid extra to upgrade from Mountain View Standard Room type to their Junior Suite type. I paid 50 euros. And after all, even though I am not getting a actual junior suite, I am glad that after all of these troubles I gone through, I finally get to have a room that is quite for my sleep and a place for my vacation :) So you need to know, they do have a very limited number of rooms that are good for an vacation. And you never know which room they will assign you. They have such different tiers and environment for all of their rooms.

This is a decent 4-star hotel located in Garmisch. It was 7 min walk from train station. There was a kebab shop and an icecream restaurant right next to and across it. Dm drug store, supermarkets and more restaurants are within minutes of walking distance. Breakfast was buffet-style. There were a couple of staffs at breakfast and they were amazing. They would ask what kind of coffee and eggs you like for the day, and their service was quick and polite. Choices of food was more than sufficient, with croissants and rolls, toaster available, smoked salmon, a wide variety of spreads, ham, cheese, fruit juices, vegetables, cereals, milk/skimmed milk/soy milk/oat milk, more than 10 types of tea……. 4-5 pm is tea-time. The sitting room was elegant and spacious, which makes you feel calm and at home, with some background soothing music. You can read the papers or choose a book from the shelf there. There was also a small pool, steam and sauna, which were all delightful and relaxing, esp if it was raining and cold on some days. My room has a balcony which faces the mountains. It was spectacular and stunning to enjoy this view at dawn and dusk. Staffs were friendly and helpful. There was one gentleman, in shirt and tie every day ( who happened to have injured his leg and wore an orthosis and crutches to work) displayed exceptional kindness and passion in his job. He offered help and a lot suggestions spontaneously whenever I asked questions and told me “it is why I am here!”

Great location on the outskirts of town but easily walked from the station in the summer/autumn, just be aware of the hike up a steep trail to the entrance - there is an alternative! Food was wonderful - great variety in the buffet breakfast and dinner. Staff were very friendly and helpful; they make you so welcome. At the back of the hotel are trails with fabulous views of Zugspitze and Alpspitze; you can hike the old bob sleigh run, too. We really enjoyed our stay and would be happy to return.

We found this hotel simply by searching „best hotel with SPA in the Alps“ and it showed up in multiple rankings. For a long weekend it seemed perfect, and almost perfect it was: Professional, warm, welcoming staff all along. Every single interaction, from the check-in to the restaurant, the bar, everywhere, we could experience authentic, nice and hospital staff. That part could not be better. And the meals…to die for. Amazing breakfast buffets, great snack mid afternoon, and the the 5-course dinner have set new benchmarks in my book. We loved the gym and the SPA. The pool is not huge, yet there is plenty of space, and the saunas and steambaths are in excellent shape. The whole hotel and everything around it feels new, modern, clean, yet with that Austrian/Alpine touch. The room have a decent size, all come with a balcony from which one can admire the beautiful surroundings. So, where is the „issue“? The hotel is just next to a quite busy road with fast traffic. Somehow the experience could have been totally perfect if one could sleep with open windows (it was warm) or if laying on a sunset in the garden it would be „mountain quiet“. But it was not, you clearly hear the traffic all the time. Without this acoustics disturbance this hotel, its staff, its service offering, its infrastructure, would deserve top votes in every regards. May be there is a way to build sound barriers like in many other places, and hide them behind bushes or small trees?