Pengguna Tetamu
22 Oktober 2023
Firstly the good points: Staff were friendly, public areas seemed fine and the food was enjoyable (although the item I picked from the evening menu was not available) with a good breakfast. We had a pet friendly room which I would not recommend to anyone. To access the room it was necessary to leave the main body of the hotel, the rooms being at ground level, opening onto the courtyard/car park - not a bad idea for access with a dog. The room had windows and a glass door all along one side - not an especially cosy arrangement as the day we were there was grey and wet. The room itself was sizeable with a double and single bed but was rather stark. Beds were fine, comfortable with clean linen. However..... As soon as we opened the door from the outside we were met by an overpowering smell of dog - truly awful - to the extent that we almost left there and then, but we decided to stick it out. Clearly the carpeted room needs a deep clean of some sort, or even a new carpet (although the carpet did look ok). There was mould or mildew inside the built-in wardrobe in the dressing room area adjacent to the bathroom and dirt or mould on the inside of the door leading from the bedroom to the outside. In the bathroom there were areas that were thick with dust and other spots that had clearly not been cleaned adequately. eg there were dirty areas on the toilet roll holder and pieces of tissue in the sink. Areas of the rooms could do with some TLC and maybe a functioning extractor fan in the bathroom would help with some of the mould issues. I don't think that because we had a small dog with us we should have been treated like second class citizens but that was the distinct feeling we got with that accommodation. Avoid!
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